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Customer Service Advocate
Full Time 5 Months Ago
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Advantage Insurance Services LLC is Hiring a Customer Service Advocate Near Weston, WI

Job Description


Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits


Paid Holidays

Competitive Pay

Paid Time Off (PTO)

Supplemental Insurance

Dental Insurance

Vision Insurance

Weekends Off

401K Plan

Hands On Training

Responsibilities


  • Provide exceptional customer service.
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Document each customer contact in eAgent.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Maintain client relationships with follow up phone calls.
  • Provides on-going support to insurance clients as needed.

Requirements


  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Great Customer Service Skills.

Job Summary

JOB TYPE

Full Time

POST DATE

11/04/2022

EXPIRATION DATE

12/18/2022

WEBSITE

advantageinsurance.org

HEADQUARTERS

Gilbert, AZ

SIZE

<25

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The job skills required for Customer Service Advocate include Customer Service, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Advocate positions, which can be used as a reference in future career path planning. As a Customer Service Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate. You can explore the career advancement for a Customer Service Advocate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advocate job description and responsibilities

Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.

03/17/2022: Anchorage, AK

Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.

04/04/2022: Columbia, SC

Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.

02/15/2022: Frankfort, KY

May create new training materials for customer-facing teams reflecting new policies and procedures.

02/10/2022: Atlanta, GA

They may assist representatives as they handle complex customer service situations or take charge of client outreach.

04/07/2022: Phoenix, AZ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advocate jobs

Many customer service advocates perform customer research to understand what their customers expect from their services.

03/25/2022: New Britain, CT

Salaries and benefits for customer service advocates can depend on experience, education and geographical location.

04/20/2022: Springfield, MO

They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.

03/12/2022: Pascagoula, MS

A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.

03/25/2022: Muskegon, MI

Customer Service Advocate need a mix of technical skills and human skills.

03/18/2022: San Francisco, CA

Step 3: View the best colleges and universities for Customer Service Advocate.

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