At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.

Commercial Loan Support Specialist I

SUMMARY

As a Commercial Loan Support Specialist, you will help Commercial Lenders and Commercial Administrative Assistants in a number of different ways. You will take ownership of various administrative tasks that are required to be done on a regular basis. The work that you do will contribute to the customer experience. You will interact with customers and many Mercantile employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include the following. Other duties may be assigned.)

· Comply with all laws, regulations, and bank policies to complete requests

· Complete all requests according to set written procedures and job aids and within specified timeframes

· Be able to work within and be proficient in a wide variety of systems and software applications

o 360 View

o AccuAccount

o iLien

o State of Michigan (UCC's and VIN searches)

o ePrepare

o Positive Pay - Transaction Management

o Navigator

o Director

o Outlook

· Compile and distribute the following reports to management:

o EIM Overdraft (Deficit Balances Report) (Daily)

o Posted Transactions (Daily)

o Paid Note Statements (Monthly)

· Process all commercial loan advances, payments, transfers, overdraft/service fee refunds and credit card payments via TMS

· Process all orders for Entity Documentation (UCC lien searches, Certificates of Good Standing, Articles of Incorporation, etc.)

· Process all UCC 1 filing and UCC 3 amendment and assignment requests within iLien

· Perform VIN searches to verify lien holder in Michigan

· Perform electronic vehicle lien terminations online; pay the invoice at time of termination

· Process all commercial loan insurance notifications including indexing in AccuAccount and creating/clearing task exceptions when needed

· Work with specified Commercial Banking teams to clear existing insurance exceptions by contacting insurance companies to obtain current evidence of insurance

· Work the Paid Note Statements for specified Commercial Banking teams on a weekly basis to maintain collateral and stay compliant with discharge deadlines. Log all paid notes on the monthly paid note tracking spreadsheet.

· Prepare all collateral release packages for discharging mortgages, UCC filings, vehicle terminations, guaranties, collateral holds, letters of credit, brokerage/securities accounts and assignment of life insurance policies, etc.

· Retrieve workflow (loans, files, documents etc.) from the 3rd Floor Work Room (daily)

· File and retrieve workflow (loans, files, documents (including originals) etc.) to/from vault (daily)

· Create collateral files for new customers in the vault and add them to the Vault Tracking file log

· Index all recorded documents into AccuAccount including but not limited to: unrecorded/recorded mortgage documents, collateral discharge documents, other items as requested, etc.

· Record all mortgage documents both online (e-Prepare) and through the US mail to the various counties

· Fund the ePrepare checking account by processing a TMS transaction for all online recording fees on the next business day following the online recording

· Prepare Loan Payoff Statements and YMF (yield maintenance fee)/Prepayment calculations as requested

· Process dual control verification steps for overdraft decisions, TMS transactions, and indexed documents (daily)

· Be able to locate statements/notices, transactions, documents/images and reports in Director and/or Print Mail

· Process all Hold Placement and Release Request Incidents according to procedures and within specified timeframe

· Prepare all Cashier's Check Requests including entering into Transaction Management

· Sort and distribute both the US and inner office mail (daily) including distributing insurance notifications to the correct departments

· Prepare outgoing mail including UPS packages

· Order coffee and office supplies

· Prepare/submit invoices in Ascend for payment

· Make copies of correspondence or other printed materials

· Answer incoming departmental calls and screen calls for proper handling

· Compose and type correspondence, consisting of letters, memos, etc.

· Report facility and office equipment issues to the appropriate area for assistance/repair

· Attend and complete all relevant training offered for the job

· Complete all required training modules on time

· Other duties, projects and responsibilities as requested

· In specific markets, booking loans, processing proof, processing wires and notarizing documents may be included in job functions

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED).
• 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Basic knowledge of typing and computer programs such as Microsoft Office Works.
• Excellent customer service/phone skills.
• Strong attention to detail.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.