Join our team at Mercantile Bank as a Consumer Loan Risk Asset Specialist II in Grand Rapids, MI. You will have the opportunity to delve into risk assessment, implementing strategies to mitigate loan risks, and contribute to our customer-centric approach. Your ability to analyze data, problem-solve, and ensure compliance will make a direct impact on our bottom line. As a valued team member at Mercantile Bank, you will find an exciting environment where your skills are appreciated and your growth is encouraged. With a competitive salary in line with industry standards, this position offers not only stability but also room for professional development and advancement opportunities.

You will be offered excellent benefits including medical, dental, vision, a flexible spending account (FSA), paid vacation, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, tuition reimbursement, adoption assistance, bonus plans, flexible working arrangements and more! Don't miss this chance to join our dynamic team and make a difference in the world of banking.

Mercantile Bank: Our Story

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

Your day to day as a Consumer Loan Risk Asset Specialist II

As a Consumer Loan Risk Asset Specialist II at Mercantile Bank in Grand Rapids, MI, you will play a crucial role in the collection of past-due delinquent accounts and debts reduced to judgment, ensuring adherence to industry regulations. You will employ standard collection practices such as calling, texting, and emailing borrowers, providing financial counseling, negotiating payment relief options, and undertaking repossession and foreclosure activities when necessary. Additionally, you will maintain meticulous customer files, document all collection efforts, and seek out opportunities to collect under judgments. Your participation in team meetings and community service initiatives will contribute to a positive work environment and strengthen customer relationships. Operating with integrity and accountability, you will have the chance to showcase your problem-solving skills and make a tangible impact in the banking industry.

Join our team and take on this challenging yet rewarding position today.

Does this sound like you?

To excel as a Consumer Loan Risk Asset Specialist II at Mercantile Bank, a minimum of 3-5 years of banking experience in consumer/mortgage loan workout roles is necessary. Familiarity with default management in relation to serviced loans (e.g., Freddie Mac, Fannie Mae) is advantageous. Candidates should hold at least a two-year college degree or have completed specialized certification/licensing/training courses, with equivalent job-related education/experience also considered. Proficiency in calculating financial figures, applying basic algebraic concepts, and following detailed instructions is essential.

Critical thinking, problem-solving abilities, and adaptability to handle unconventional scenarios are vital. Successful candidates must thrive in an office setting requiring extended computer and phone use. At Mercantile Bank, we value individuals who demonstrate these skills and are committed to providing equal opportunities for all candidates.

Knowledge and skills required for the position are:

• Minimum of 3 - 5 years of banking experience in a consumer/mortgage loan workout roll is required.
• Default Management experience as it relates to serviced loans (i.e. Freddie Mac and Fannie Mae) would be useful but is not specifically required. Education: (1) A two-year college degree or (2) completion of a specialized certification or licensing or 3) completion of specialized training courses conducted by vendors or (4) job-specific skills acquired
• Equivalent job-related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.
• Preferred Experience Education and/or Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Critical thinking and the ability to problem solve when presented with atypical situations are essential skills.

• Proficient in Microsoft 356 applications, specifically Word and Excel
• Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

Will you join our team?

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!