Advanced Orthopedics & Sports Medicine is looking for experienced Call Center Representatives willing to learn a variety of things as our practice believes that cross-training gives opportunities for our staff to thrive in our environment in a full-time position.

Specifications:

• Maintain professionalism and excellent customer service at all times with patients, caregivers, and staff.
• Speak clearly and professionally on the telephone and face to face patient encounters.
• Maintain high-level attendance patterns to ensure the department is accurately covered at all times.
• Work as a team player and be willing to assist co-workers in other duties within his/her capabilities.
• Improve call center performance flow by working effectively and efficiently.
• Maintain open communication with other staff.
• Meet other performance expectations as conveyed by supervisor(s).
• Phone Operator Duties/Roles
• Answer incoming telephone calls
• Screen telephone calls to ensure routing to the appropriate department or individual.
• Assist with appointment cancellation and reschedule.
• Ensure complete and accurate data entry during the telephone patient registration process.
• Provide general information about Advanced Orthopedics e.g. directions, the scope of services.
• Forward patient concerns and feedback to appropriate personnel within Advanced Orthopedics for resolution and optimization of office efficiency.
• Performs other duties as assigned by supervisor(s).

Our practice is fast-paced and high volume. If you're ready for learning, building a growth mindset, and willing to tackle challenges with a "can-do" positive attitude, then Advanced Orthopedics is the place for you.

Qualifications:

- Proficiency in English
- Strong data entry skills
- Excellent customer service abilities
- Knowledge of medical terminology is a plus
- Ability to communicate effectively over the phone
- Previous experience in a medical office setting is preferred
- Analytical skills are beneficial
- Multilingual or bilingual proficiency, especially in Spanish, is advantageous

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Medical Call Center: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person