Description

OVERVIEW

Advanced Diagnostics Healthcare System is an independent, physician-led and patient-centered organization of hospitals, clinics and diagnostic centers in Texas. We are entirely focused on bringing you advanced, comprehensive care and superior patient experience. As we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a collaborative manner.

JOB SUMMARY

Our organization is seeking an experienced, dedicated and personable individual to join our front desk receptionist team. The ideal candidate will have an outgoing and energetic personality, excellent administrative skills and a history of working in a fast-paced office environment. We are looking for a candidate who has excellent interpersonal skills, maintains a pleasant demeanor and is able to prioritize their workload.

The ER Patient Registration Support, is responsible for customer service, online patient registration assistance, scheduling appointments, and check-in, as well as supporting/covering the front desk. In addition, this position provides front desk coverage for after hours thru 6pm. This will often require interacting with walk-in visitors, vendor traffic and scheduled appointments with the business offices.

All Registration Support are an integral part of the organization and is the first point of contact for our the location. The incumbent will dress professionally, have great welcoming personality and exceptional customer service skills. Bilingual preferred, not required.

DUTIES AND RESPONSIBILITIES

• You will welcome guests and greet visitors entering the corporate location.
• Sit at the front desk in ER coordinating front-desk activities, including distributing correspondence and redirecting phone calls.
• Ensure the ER reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, brochures, etc.)
• Provide basic and accurate information in-person and via phone/email.
• Patient Registration, will have a pleasant personality, as this position is also a customer service role.
• Ability to multi-task and handle many incoming calls or patients at once.
• Receive, sort and distribute daily mail/deliveries.
• Efficient and accurate typing & data-entry skills.
• Perform additional duties as needed.

Qualifications

REQUIREMENTS

• Minimum 1 years’ experience as a Receptionist, Front Desk Clerk, Customer Service, Patient Registration, or Similar Role.
• Work Experience in the Emergency Room, in hospital, acute care setting.
• High School Diploma or GED
• Professional attitude and appearance
• Solid written and verbal communication skills
• Proficient in Outlook and Microsoft Office
• Excellent interpersonal skills
• Time-management skills, with the ability to prioritize tasks.
• Bilingual PREFERRED

EDUCATION

• High School Diploma or GED

CERTIFICATION, LICENSURE

• N/A

KNOWLEDGE SKILLS & ABILITIES

• Greet and welcome guests as soon as they arrive.
• Work experience in Emergency Room
• Direct visitors to the appropriate person and office.
• Excellent telephone and oral communication skills; empathy for client situations.
• Stress tolerance with the ability to remain calm under pressure; must courteously and professionally assist clients, even if client is unpleasant.
• Ability to work independently with minimal supervision.