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SUMMARY
The role of the Medical Assistant is to assist the provider in the delivery of quality care to patients. Job duties may involve direct and indirect patient care, as well as a variety of support functions throughout the clinic. Individuals employed in the position of Medical Assistant will function within the scope of practice as determined by regulations of the state where the individual is employed. Additional duties may be assigned to persons employed as Medical Assistants.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Reports to the Location Manager on duty for location where assigned each day
2. Prepare and maintain examination and treatment areas
3. Show patient to exam room and prepare patient for the provider; document patient history in the electronic health record, obtain and document vital signs, update patient medication list; scan documents into patient chart if needed
4. Assist provider with examination, procedures, and treatments
5. Respond timely to post-op calls; respond to all post-op calls by end of day
6. Check work email and other systems periodically throughout the day
7. Collect and document specimens, maintaining tracking logs which will also include results received, communications with patients, and follow-up required
8. Prepare and administer medications as required (excludes controlled drugs); give injections per provider instructions [Note: requires demonstrated competency]; maintain medication records
9. Per provider instructions, submit prescriptions via ePrescribing, phone, or fax
10. Obtain prior authorizations when required
11. Disclose information when required, using appropriate guidelines and following HIPAA regulations
12. Maintain drug samples, injectables, and medical supplies on hand, managing expiration dates
13. Sterilize medical instruments in the autoclave
14. Perform routine equipment maintenance
15. Clean patient care areas after each use
16. Recognize and respond to emergencies under the guidance of the provider
17. Work on-call shifts as assigned
18. Attend staff meetings and complete mandatory in-service education/training
19. Perform other duties or special projects as required or as assigned by Management
KNOWLEDGE, SKILLS, AND ABILITIES
1. Knowledge of ADCS policies, including quality assurance policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties
2. Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned
3. Ability to apply principles of aseptic technique and infection control in the performance of all job duties, including the cleaning and sterilization of medical instruments in the autoclave
4. Ability to practice confidentiality and follow HIPAA regulations with patient information
5. Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization
6. Ability to recognize a problem and effectively problem-solve, using guidance from the provider and/or management when necessary
7. Knowledge of medical terminology and ability to use appropriately
8. Ability to manage time efficiently, prioritize, multi-task, and adapt to change
9. Ability to maintain high level of accuracy in all documentation and in the performance of all job duties
10. Ability to perform the essential job duties within the scope of education and training
11. Skilled in typing/keyboarding; skilled in using computers
PROFESSIONALISM

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times
• Adhere to ethical principles and core ADCS values; follow all ADCS policies
• Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversity
• Demonstrate initiative and responsibility for actions
• Work as an effective team member
• Maintain a strong record for attendance and punctuality in arriving at work
• Enhance skills through continuing education

EDUCATION
High school diploma or GED required
Completion of Medical Assisting course required
EXPERIENCE

• Previous experience as a Medical Assistant preferred
• Previous experience in a dermatology clinic preferred
• Previous experience with electronic health records preferred

LICENSURE/CERTIFICATION REQUIREMENTS
None
LANGUAGE/COMMUNICATION REQUIREMENTS

• Ability to read and interpret work-related documents such as reports, communications, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to listen, speak, and interact effectively with all patients and co-workers, adapting communication for optimal understanding
• Ability to practice professional telephone etiquette and techniques on all calls

MATHEMATICAL SKILLS
To the extent necessary for the performance of the job duties of a Medical Assistant – such as pharmacology-related job duties (mixing medications, Botox, lidocaine, etc.) – the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to understand and follow instructions, both written and verbal. Must possess strong problem identification/resolution skills and be able to manage complications involving several variables.
WORK ENVIRONMENT AND CONDITIONS
Work is performed in a medical clinic and offices. Involves frequent telephone and in-person contact with patients, staff, vendors, providers, and management. Requires some flexibility in working hours. Requires the ability to work in a demanding environment and to effectively resolve conflicts as they arise. Occasional weekend work required. Occasional day travel required.
PHYSICAL DEMANDS
Work requires sitting with prolonged periods of walking and standing. Tasks require grasping, fine finger and hand dexterity, and computer keyboarding and mouse usage. This position requires that the employee be able to push/pull, reach, bend, and kneel/crouch/squat. Occasional lifting up to 25 pounds. Normal vision required, with or without corrective lenses. Normal hearing is required.
NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by Management, without notice, according to operations at any given time.
ASSOCIATE/APPLICANT STATEMENT
I hereby certify that I fully understand the tasks and responsibilities of the aforementioned position and can perform the
Essential Duties and Responsibilities either with or without accommodation.
Associate/Applicant____________________________________________ Date: _________________________
Manager _____________________________________________________ Date: _________________________
Human Resources ______________________________________________ Date: _________________________