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Help Desk Support I - Maitland, FL

Maitland, FL | Full Time
3 Days Ago

Job Description

NOW HIRING!!An experienced Help Desk Technician, with great customer service, to join our team. This environment is a fast paced medical office for a well-known dermatology company. We pride ourselves in becoming the largest dermatology practice in the country, with no plans on stopping! Duties include:Provide technical support to end-users via telephone, e-mail, and self-service requests.Diagnose and repair hardware and software problems; contact end users as needed to discuss specific symptoms of equipment failure, and nature of repairs required, and possible solutions to equipment problems.Setup, configure and test computer equipment and peripherals.Log all customer problems and track each through to resolution; initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding targets.Contact vendors for technical support and parts procurement both electronically and by telephone.Assist in the roll-out of software and hardware updates.Performs PC Moves/Adds/Changes.Requirements include:Individual must possess strong hardware and software knowledge and have proficiency in using and supporting Windows 2000, Windows XP, Windows 10, Microsoft Office Suite, Internet Explorer, and Microsoft Exchange/Outlook.Experience diagnosing PC hardware problems.Perform basic network functions.Perform computer remedial and preventative maintenance.Maintains accurate and complete records of calls received and updates records as problems are resolved and users notified.Acquire and maintain current technical knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.1-2 years experience working in a help desk environment diagnosing and resolving various computer hardware and software related problems.Compensation/ Benefits (*Eligible for Full Time Positions Only):Referral ProgramBenefits packagesPTO/6 Paid Holidays/Floating Holiday/Vacation Time401KADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEOC and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.

Skills for Help Desk Support I - Maitland, FL

The job skills required for Help Desk Support I - Maitland, FL include Help Desk, Customer Service, Technical Support, Microsoft Office, Computer Hardware etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support I - Maitland, FL. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support I - Maitland, FL. Select any job title you are interested in and start to search job requirements.

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Career Path for Help Desk Support I - Maitland, FL

The following is the career advancement route for Help Desk Support I - Maitland, FL positions, which can be used as a reference in future career path planning. As a Help Desk Support I - Maitland, FL, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support I - Maitland, FL. You can explore the career advancement for a Help Desk Support I - Maitland, FL below and select your interested title to get hiring information.