Account Associate responsibilities include account management and development of new business within an assigned account(s)/territory by prospecting to customers as well as the management of existing accounts. The position includes oral and written communication with client representatives, data entry, reviewing and entering work orders, generating, and recording shipping documents, Internet research, desktop publishing, scheduling, and annual reporting. Position is inside sales/administration with the ability to travel to client sites if approved by regional sales manager. 

Responsibilities

• Meet and exceed sales goals and profit margins 
• Build profitable sales in an assigned territory through additional sales with current or new customers 
• Demonstrate commitment to identify and pursue new clients in accordance with ACT’s targets
• Provide customer technical support to increase our overall value to the customer
• Act as primary service contact for accounts assigned to you on incoming order inquiries
• Enter client orders and customer requests via our internal operation system (EW)
• Communicate with clients regarding status, service requirements and any issues pertinent to service
• Take incoming calls and provide pricing for small waste pick ups
• Prepare quotations for new wastes at existing clients (accounts <$25K)
• Identify, profile and direct waste streams to disposal facilities in accordance with GM/RSM approval
• Prepare and manage waste profiles within internal operation system (EW)
• Follow up on customer issues, deliverables, etc. (post pick up phone calls or emails)
• Focus on customer retention and improving overall customer satisfaction 
• Attend department quarterly business review meeting and submit reports 
• Manage a “CRM system” and sales tracking systems. 
• Understand, accept, and support ACT’s core values and ProACTive Safety Program 

Knowledge, Skills and Ability

• Excellent verbal, written, listening, persuasion and interpersonal skills
• Well-honed listening skills and problem-solving attitude
• Strong team player and willingness to train
• Excellent computer skills including Microsoft Office Suite, CRM platforms 
• A strong work ethic and positive, supportive attitude
• Ability to be a self-starter, manage multiple priorities and manage details
• Strong customer service orientation 

Education/Experience

• Sales or Marketing Experience 
• Bachelor’s degree or equivalent work experience (Degreed; Business, Marketing, or Science) 
• Experience with sales, administration, and marketing 
• Valid driver’s license