Reports to: Service Manager

Hours Required: Full Time (40 hours per week)

The ideal ABS IT Support Technician is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in a fast-paced environment. They are not afraid to set and meet a high level of expectations. The right candidate is approachable, confident, persistent, and passionate. This detail-oriented, organized, structured individual knows how to prioritize, motivate, and coach others with a positive “can-do” attitude. Excellent communication skills when interacting with customers via phone, email, chat is essential. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through.
ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.
An ABS technician is a leader with a proven track record of successfully collaborating in a team environment to find creative solutions. They are comfortable acting as the escalation point for complex technical problems and are able to take ownership of finding or creating solutions to those problems, at all costs. Being empathetic, this person understands that trust and integrity is the foundation of Advanced Business Solutions’ relationship with its clients. The ideal candidate is knowledgeable, authentic, and personable. They have a genuine enthusiasm for technology and a keen interest in helping people achieve more through the careful adoption and support of Information Technologies. They enjoy tinkering with technology outside of work and are always learning new things.

During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to: