Description

About This Position:

The RCM Collections Specialist works with the revenue cycle management team to process customer refunds, review account alterations, resolve client inconsistencies, and collect overdue payments. Exceptional customer service and communication skills will aid in following up with clients on overdue accounts and responding to client account queries in a timely and professional manner. In addition, this person will be responsible for creating monthly credit reports, researching and implementing effective collection techniques, and performing all administrative duties related to ensuring office efficiency.

What You'll Do:

• Respond to and assist all patient inquiries regarding balances, updated insurance information, sliding scale and hardship
• Run required reports to ensure accurate statements and send out statements on the 12th monthly
• Send out past due letters as appropriate per account; review and send accounts to collection agency as appropriate
• Maintain adjustment spreadsheet to report to Team Lead for sliding fee, hardship, unbillable service
• Document all client accounts with follow up actions
• Supervise assigned accounts to identify unresolved debts
• Develop effective repayment plans
• Oversee all monthly payments and refunds.

About Adult & Child Health:

Adult & Child Health has served central Indiana as a Community Mental Health Center for over five decades as a 501c(3) not-for-profit organization. We’ve been a staple in Indianapolis since 1949, originally known as Marion County Child Health Clinic. In 1982, we officially became Adult & Child Health. In 2017, we became a Federally Qualified Health Center, which means we can now deliver primary care to our community. This bridge to becoming an FQHC has provided us the opportunity to improve the whole health of each person we serve. At Adult & Child Health we believe the need for equality permeates the very mission and services we provide to persons who face all kinds of discrimination and we stand shoulder to shoulder with our community in an effort to support them. We have a welcoming and energetic environment that encourages collaboration, diversity and innovation across our organization. This environment gives our staff the opportunity to enhance current skills and build new capabilities, while providing excellent care to our clients. Learn more about Adult & Child Health and our mission HERE or check out our Facebook, LinkedIn, Twitter and YouTube pages.

Adult & Child Health offers an extensive benefits package that includes: Work Life Balance:

• 9 paid Holidays each year
• Generous PTO accrual plan with 156 hours of PTO in your first year (based on 40-hour weeks)
• Company PTO Donation Bank for catastrophic and emergency PTO needs
• Customizable flexible schedule options

Financial Well Being:

• Mileage reimbursement (.50 a mile)
• 401k with up to 4% company matching
• Adult & Child Health is a PSLF (Public Student Loan Forgiveness) eligible organization.
• Employee Referral Program offering Referral Bonus’ (for applicable positions)
• Staff Development funds to meet continuous development, training and CEU needs

Wellness:

• Customizable flexible scheduling options
• Service anniversary recognition program
• Medical PPO and High Deductible medical plans w/ telehealth options and mail order prescription program for generic maintenance drugs
• Medical and dependent care FSA plan; HSA plan with employer contributions
• Competitive dental and vision plans
• Employer paid STD, LTD, and life (additional life options available for purchase)

Requirements

What You'll Bring:

• High School diploma
• One year directly related work experience in collections
• Strong understanding of the billing and collection process
• Ability to maintain confidential information and work as a team player
• In depth knowledge of laws and policies related to debt collection
• Good communication skills and flexibility
• Basic Microsoft Office skills