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Virtual Customer Support Specialist
Pay Rate: $14 - $15 / Hour
Hours: Monday - Friday 10:00 AM - 6:00 PM EST
Qualifications:
• A High School diploma or equivalent. A college degree or some college coursework is preferred.
• The ability to successfully pass a criminal background check.
• The ability to work from home with a dedicated space to focus on your daily work tasks.
• The flexibility to work the days/hours required to be successful in this role. Specialists currently work Mon-Fri, so no weekends!
• At least 1 year of relevant experience providing customer support dealing with complex situations. Preferably regarding various types of fraud.
• The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
• The ability to apply critical thinking to each caller’s situation while following documented processes and procedures.
• The ability to advocate for each caller while providing accurate information and unbiased advice.
• The ability to overcome the common challenges Customer Support Specialist face (customer frustration, customer pushback, emotional impact, dealing with unknown situations).
• The ability to communicate effectively with callers and other team members as well as leadership.
• Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do.
A Typical Day in The Life of a Customer Support Specialist Consists of:
• Working current project hours of 10:00AM-6:00PM (Mon-Fri) to support our call queue.
• Accessing various software, systems, and tools on a work laptop to successfully do the job.
• Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud.
• Following documented processes and procedures to provide accurate information and unbiased advice based on call handling procedures.
• Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller’s concerns (Tier 2, Tier 3).
• Overcoming challenges that may have an emotional impact on your ability to handle calls.
• Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment.
• Completing other tasks/duties as assigned by leadership.
If you feel confident that you have what it takes to be a successful Customer Support Specialist apply today!
Full Time
Business Services
09/04/2022
12/16/2022
adnetp3.com
BALTIMORE, MD
<25
1990
ELIZABETH D CERULO
<$5M
Business Services
The following is the career advancement route for REMOTE Customer Support Specialist positions, which can be used as a reference in future career path planning. As a REMOTE Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary REMOTE Customer Support Specialist. You can explore the career advancement for a REMOTE Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.