Flatline Van Co.is currently seeking a Customer Experience Specialist. As a team and company, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. 

Responsibilities and essential job functions include, but are not limited to the following

• Build a rapport with current and future customers. 
• Communicating with customers through various channels such as Shopify, Gorgias (CRM), Outlook, Ring Central and more.
• Answer incoming phone calls and emails from customers with a friendly, upbeat attitude and great attention to detail.
• Process return(s) documentations, corrections, and replacements accurately. 
• Track orders and provide up to date status to customers, when applicable. 
• Input new orders into the Company ERP system accordingly and accurately. 
• Manage warranty claims, when applicable. 
• Work collaboratively with others to ensure customer satisfaction.

Knowledge, Skills, and Abilities 

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries *Previous experience with CRM/ERP software platforms is preferred but not required.
• Maintains a positive, empathetic and professional attitude towards customers always. 
• A strong willingness to work independently to acquire in-depth knowledge of our products. 
• Good time management skills and able to prioritize different tasks each day. 
• Ability to multitask in a fast-paced environment with rapidly changing priorities. 
• Strong problem-solving skills. 
• Strong internal and external verbal / written communication skills. 
• Prior experience with Microsoft Word, Outlook, and Excel 
• General knowledge and understanding of the automotive/offroad market, parts, and industry. 
• Must be self-motivated, patient, and communicative.
• Strong relationship building skills.

Summary of Experience and Education

• High school Diploma or GED required. 
• Some college or the equivalent work experience preferred. 
• Experience in Customer service, customer development, and/or business development.
• Ability to read, write, and speak English fluently. 

Benefits 

• Health Insurance 
• Dental Insurance 
• Life Insurance 
• Vision insurance 
• Employee discount program 
• Paid Time Off / Sick Time Off 
• Referral program 

Schedule

• Full-Time 
• 8-hour shift 
• Monday-Friday 

Salary: $20.00 - $22.00 / hr (DOE) 

Work Location: In-Person at our facility in Chandler, AZ