Adalina, a refined hospitality destination serving modern Italian cuisine accompanied with robust wine offerings, is slated to open next month in the heart of Chicago’s Gold Coast neighborhood.The Lead Host / Reservations Manager, manages the front door and reservation operations, and presents an excellent first impression of the restaurant. The Lead Host / Reservations Manager, must possess excellent organizational and communication skills, the ability to think and act quickly and effectively while maintaining self-composure in a fast-paced work environment.

Primary Responsibilities: 

Greet and escort guests to tables, and answer phones for reservations and relevant queries. 

• Takes control over flow of dining to maximize guest cover count, while spacing guests to allow the team to provide quality service. Manages tables throughout the shift.
• Works to develop guests
• Host scheduling and training 
• Manage reservations, room seating and service delivery with Hosts and Servers.
• Observes tables and keeps track of clean, dirty and occupied tables. Establishes wait times for walk-ins and reservations
• Possess excellent knowledge of the restaurant operations (hours and days of operation, address, etc.)
• Maintain excellent knowledge of table numbers and leads the management of the applicable reservation or table management system in use by the restaurant.
• Maintain a clean and organized host station before, during and at the conclusion of shift.
• Interacts with guests in person and on the phone at all times to ensure a positive dining experience.

Position Requirements:

• Available to work various shifts, weekends and holidays
• Proficient in Reservations Management experience 
• Must visually scan the restaurant for clean, unoccupied tables and determine wait time for guests.
• 100% -- Stands during entire shift
• 75% -- Reaches, bends and stoops frequently.
• Must be able to clearly and effectively communicate with guests in person and on the phone. Excellent English speaking skills