About us

Our expert staff takes the time to understand each patient’s unique needs, providing the attention and care each patient deserves. We are proud of the fact that our extensive product knowledge and experience with a vast number of wound care and lymphedema cases, has helped us to deliver a higher quality of care, resulting in a faster heal rate for our patients.

Job description

Patient Care Coordinator

Small privately-owned home medical equipment company looking for an experienced patient care coordinator or clinical liaison. The perfect candidate for this position is detail orientated with rockstar communication and documentation skills. This position entails communication with your patients, physicians, and coworkers to process new orders for prescribed medical devices. Reviewing with the patient where they are at in the order process, while getting needed clinical documentation from their physician. Part of the job will entail learning about new products and benefits of the treatment in order to appropriately converse with your patients about their orders. This position is directly involved with the preadmission process, establishing patient eligibility, communication with the patient or family, reviewing patient records, establishing clinical coverage based on medical necessity and explaining equipment/ treatment options to the patient. Patient care is important to us. This role works in tandem with others in the office and out on the field to facilitate proper patient care, so teamwork is important.

Job Duties include:

Gathering preadmission information, to assist in better communication of information about the patient to all disciplines.

Responsible for educating patients or their caregivers about the services and products provided by our medical company.

Serves as a point of contact, coordination, and communication with physicians and patients.

Provides oversight to the providers regarding the patient and proper assessment and treatment processes.

Reviews the patient’s medical records to obtain primary and secondary insurance payor information, and relays this to the intake department.

Oversees the prescriptions for medical equipment are filled.

Qualifications and Skills

2 years of clinical experience with patient care or health care administration preferred. Proven knowledge of and experience with ICD-10 and medical terminology. Outstanding interpersonal, verbal, and written communications skills required. Must be flexible and able to work in a fast-paced, heavy volume work environment. Demonstrated computer, prioritization, and time management skills. Experience working with health care professionals, insurance providers, or with medical device reimbursement for a start-up or new technology company or durable medical equipment setting is highly desirable.

EDUCATION/KNOWLEDGE

Bachelor of Health Administration or a related field. May consider Associates, High school diploma or general education degree GED based on job-related experience. Familiarity with medical device reimbursement from a manufacturer or DME perspective is preferred.

SKILLS

Effective written and verbal communication skills. Planning, documentation and organization skills. Able to independently problem-solve; effective multi-tasking ability; attention to detail; excellent computer and telephone skills; time management skills - ability to prioritize, ability to work in a demanding, fast-paced environment; high level of energy, motivation, and flexibility. Flexibility in a start-up environment to work outside of set job responsibilities

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write, read, and interpret routine reports and correspondence, frequently medical in nature. Ability to speak effectively over the phone and before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

BENEFITS

Health insurance, 401k, PTO, and paid holidays.

Job Type: Full-time

Pay: $36,000.00 - $41,000.00 per year

Acute Wound Care provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization

Job Type: Full-time

Pay: $38,000.00 - $41,500.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Able to pass a background screening
• How many years experience do you have in Patient Care?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Health information management: 2 years (Preferred)
• Patient care: 1 year (Preferred)

Work Location: In person