We are looking for positive, outgoing individuals to be part of a growth oriented Team.

The primary focus of the Commercial Lighting Quotation Representative is to maintain and exceed customer satisfaction by proactively working on Bid Commercial Projects. This person will also directly assist customers with inquiries via phone, email and walk-in sales. A unique ability to balance technical knowledge, timelines and budgets are essential.

Essential Position Functions:

Quote commercial, industrial, and residential lighting projects.

Receive quotes via email, outside account manager, or customer
Log job
Create folder
Send request to vendor/lighting manufacturer
Review prices obtained to quote customer with Project Manager
Quote project
Enter quote
Send quote to customer
Follow up with Account manager and Customers.

Coordinate Buys Quote

Obtain buys requested by customer; revise quote with buy numbers and resend

Obtain final, legal purchase approval for bill of material from customer

Assemble prices and buys for Project Management

Marginal Position Functions:

Loop Calls

May be asked to check Price and Availability for an order.

May be asked to enter an order or process a re-order and follow the contract review requirements that apply.

Reply to every customer and co-worker inquiry within the business day.

If no definitive answer to problem, must communicate the problem is being worked on so the customer does not feel neglected.

Assist in training of new employees.

Attend functions, meetings, and training sessions to enhance and improve product knowledge and customer service skills.

Position Requirements: Education, Knowledge, Training, Experience, Licenses, Certification

High school diploma or equivalent required. College degree preferred, but not necessary.

Two or three years’ experience in customer service field is preferred.

Able to handle customer complaints and diffuse angry or difficult customers.

Experience in or knowledge of the lighting industry and products is beneficial.

Able to multi-task, be organized, detail-minded and have a sense of urgency.

Able to work independently, as well as a team member.

Must be fluent in English, and additional language skills are beneficial.

Fluent in Microsoft Office Word, Excel and Outlook.

Able to take telephone calls, transfer calls, park calls, leave voicemails, use the phone directory, create and update personal voicemail greeting, daily if necessary, and page.

Always maintains a positive attitude with customers and co-workers.