• Responsibilities: The Team Assistant Scheduler performs multi-disciplinary scheduling (nursing, therapy, social work, aides). The Team Assistant assists manager to manage clinician caseloads, assure clinicians are productive and are communicating with patients. The Team Assistant also coordinates clinician schedules with patients and caregivers and must provide exceptional customer service. This position is essential in ensuring clinician satisfaction and retention.

o Schedule and assign ordered patient visits to clinicians based on case load, patient location and clinician skill level with manager oversight.

o Communicate with clinicians throughout the day related to schedule and make adjustments to schedules as needed based on clinician request or patient request. Assure all ordered visits are scheduled to a clinician and notify manager of inability to cover open ordered visits

o Participate in morning and afternoon huddles to communicate any issues potential harm related to scheduling. Participate in Commit to Zero workgroups and process improvement activities.

o Participate in department Committees. Reassign visits for clinicians that are on vacation, leave and for unscheduled absences. Make weekly schedule adjustments for the upcoming week based on clinician handoff, case load and manager oversight

o Maintain list of each clinician’s caseloads and notify managers when caseloads are need to be adjusted. Run and distribute reports weekly for managers and team meetings. Monitors clinician utilization and productivity and notifies managers of any concerns.

o Contacts patients/caregivers referred to home health to confirm and schedule initial visit. Verifies address, preferred phone numbers and identifies any patient preferences. Provides patient caregivers with information regarding home health and admission visit.

o Assign admission visits to clinicians and provide notification to clinicians of new patients. Receive calls from patients and caregivers regarding schedules, answer questions, trouble shoot while providing excellent customer service. Notify managers or any complaints or unresolved issues. Enter documentation into the medical record relating to communication with patients and scheduling.

o Patient schedule management for clinicians in Orientation. Provides orientation to clinicians on handoff and scheduling process.

• Performance Measurements:

o Efficiency in scheduling patient appointments

o Patient and Provider reviews

o Documentation within EPIC

• Qualifications:

o 2 years’ experience scheduling patient appointments required

o Strong communication, customer service, and organization skills required

o EPIC experience HIGHLY preferred

• Hours:

o Monday-Friday from 8:30a-5:00p with weekends required every other week

o Weekend Shift: Saturday and Sunday from 8:00a-4:30p with Tuesdays and Wednesdays off

• Pay Rate: $17.51-25.31/hour

• Length of Assignment: 3 month contract, open-ended given Nesha/Janet are unsure if the employee will return

Skills:

Patient Scheduling, EPIC, Customer service

Top Skills Details:

Patient Scheduling,EPIC,Customer service

Additional Skills & Qualifications:

N/A

Experience Level:

Intermediate Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.