A Level III Field Engineer will use his/her technical expertise and individual judgement to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions. This position provides support to customers on operational or maintenance aspects of equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues. A Level III Field Engineer will also assist with onsite training and development of less experienced Field Engineers and serve as a focal point of communication between technical support, management, and the customer on technical issues and projects. This position requires the flexibility to work long hours and travel as necessary.

Responsibilities:

• Applies company policies and procedures to complete routine tasks.
• Responds to service calls promptly, performs maintenance of equipment systems at customer sites and assists operators with operational problems that occur.
• Represent in a highly professional manner.
• Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.
• Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training.
• Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures.
• Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.
• Records maintenance activities using approved methods and procedures.
• Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated G D personnel and customer management.
• Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.
• Assist with onsite training of less experience Field Engineer
• Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc. Coverage can be within home territory or could require travel to other territories.
• Shift work may be required.
• Performs all activities in a safe manner and adheres to company policies and procedures relating to safety..

Required Skills/Knowledge:

• Hands on experience with electro-mechanical equipment a plus.
• Capabilities should include electro-mechanical troubleshooting ability, understanding of electronic principles, and a working knowledge of computer systems, PC’s and Networking.
• Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus.
• Must possess effective oral and written communication skills.
• Utilize laptop/tablet for administrative and diagnostic tasks.
• Willingness to submit personal information and obtain Gaming Licenses in required jurisdictions (Commercial Field Engineers).
• Home Office Based and/or Customer Site Based.
• Ability to install and operate software.
• Personal vehicle use required.
• Potential to be responsible for Company Fleet vehicle, if business needs dictate.

Skills:

• Equipment
• Technician
• Mechanical Assembly
• Hand Tool
• Electrical
• Electromechanical engineering
• Troubleshooting
• Repair
• Electromechanical

Experience & Qualifications:

• Analysis, troubleshoot, and repair to the component level
• Understanding of technical problems on mechanical product lines
• Working knowledge of mechanical equipment.
• Must have hands on experience troubleshooting and repairing
• Candidates must have previous work experience OR education.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.