About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.

We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.

Job Summary :

The primary function of the Service Team Support role is to provide administrative support as an extension to the HNI service teams as well coordination of general office maintenance.

The position is accountable to provide a positive customer service experience through general processing and coordination functions to ensure service teams and / or client needs are met accurately and timely.

Responsibilities :

Provides overall administrative support to Service Teams.

Processes and distributes various agency reports.

Provides printing, scanning, folding, collating, stuffing, metering on special projects and mailings.

Processes daily mail for agency; Applies necessary postage for outgoing mail, maintains the mailroom and all aspects of the mail machine;

scans, indexes and distributes incoming mail / faxes and deliveries following appropriate confidentiality guidelines.

Handles incoming calls using a multi-line phone system, directing callers to the appropriate team member.

Issues certificates of insurance for service teams

Performs office inventory, ordering and stocking of office supplies.

Accurately enters data into multiple platforms.

Updates driver records and lists and orders Motor Vehicle Records (MVRs) for HNI Service Teams

Troubleshoots Printer and Fax Machine issues as they arise to ensure minimal downtime.

Coordinates client visits by reserving meetings rooms, preparing necessary materials, and providing food and beverages.

Prints and distributes daily invoices.

Aids in vendor communications necessary for facilities maintenance

Requirements :

Current Property and Casualty License is a plus, must be willing to undergo licensing within 1-year of employment.

Ability to work toward additional professional designations.

Strong computer skills and a high level of comfort in a virtual work setting.

Strong knowledge of Microsoft Office products.

Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy and attention to detail.

Excellent verbal and written communication abilities.

Ability to work well on a team.

Strong organizational and multi-tasking abilities

Education / Experience :

High School Diploma or GED.

Minimum of 1 year experience performing administrative functions / 3 years for senior level.

Physical Demands :

Long periods in a seated position

Screen Exposure

Large amounts of typing

Must have access to a reliable source of transportation.

Last updated : 2024-04-23