The Achievement Center of LECOM Health (ACLH) is looking for a Full-Time, experienced Centralized Scheduler to join our dynamic support team.

ACLH is a leading behavioral health service provided located in Erie, Crawford, and Warren/Forest Counties. We take great pride in providing professional and superior services to all consumers and families in a supportive, compassionate, and friendly manner.

In this position, you will play an instrumental role in providing a welcoming environment as a part of our reception team. Your main responsibilities will be the coordination of, scheduling of, monitoring and overall keeper of our Outpatient Programs and Psychological services appointments in our Erie office.

If you value being a vital member of a team and having the satisfaction of knowing your efforts will positively impact access to needed services for children and families, then this may be the position for you!

As the Centralized Scheduler, essential duties and responsibilities would include:

• Responsible for all aspects of the scheduling processes for the respective Outpatient Programs and Psychological Services.
• Work as a part of an interdependent team; bringing a positive and helpful attitude to problem solving and multi-tasking.
• Schedule, cancel and confirm client appointments.
• Manage all aspects of Outpatient Therapist(s) and Psychologists’ schedules, as well as communicate changes.
• Contact families that no-show regarding reason for no-show and confirm continuation of therapy.
• Receive and process all scheduling information via phone, fax and/or e-mail in a timely manner paying special attention to HIPAA privacy standards.
• Maintain strong customer service focus in all interactions with internal and external contacts.
• Perform additional outreach duties to fill clinicians’ schedules by maintaining client caseloads for each clinician to quickly back fill open slots.
• Manage a back-fill list to
• Assume clerical responsibilities, including answering the phone, sending letters to families, scanning, and uploading records to client charts, registering incoming clients and processing payments as needed.
• Serve as back up receptionist and operations assistant as needed and recommended by the supervisor.

The Achievement Center of LECOM Health Center offers:

• Compensation: $18/hour
• Time Off: 8 Paid holidays in addition to generous vacation, sick, and paid time off.
• Professional Advancement: Certification and professional development opportunities, $200 annual credit towards licensure CEU’s or licensure renewal and dedicated training budget.
• Benefits: Medical, prescription drug, dental and vision coverage with additional savings at LECOM Home Host facilities. Numerous voluntary supplemental insurance coverages. No cost Long-term Disability and Basic Life/Accidental Death & Dismemberment insurance.
• Retirement: 403(b) Savings Plan enrollment with company match.
• Wellness: No cost Employee Assistance Program, discounted membership to LECOM Wellness Center, dedication to work/life balance, and MeQuilibrium (meQ) app.
• Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program.

Education/Qualifications:

• Minimum high school diploma or equivalent.
• Must have (2) two years scheduling experience.
• Must have (1) one year of experience in a professional office setting.
• Must have excellent verbal and written communication, along with superior organizational skills, ability to multitask and remain focused despite frequent interruptions.

Preferred Qualifications/Experience:

• Working knowledge of electronic medical records (EMR).
• Client scheduling within an EMR system.
• Experience in a psychiatric or medical clinic preferred.
• Associate degree in general business administration.

Additional Requirements:

• Act 33 Clearance (PA Child Abuse) must be received prior to hire.
• Act 34 Clearance (PA State Police Record Check) OR the Department of Human Services FBI Fingerprinting must also be received prior to hire along with the Act 33 Clearance.
• Mandated Report and Safety Care Training within 30 days of hire.

Bilingual individuals are encouraged to apply.

The Achievement Center of LECOM Health commits to further living our values of inclusion and compassion and to strengthening policies and practices that better demonstrate social responsibility, diversity, inclusion equity, and cultural humility. We are committed to continuously listening, learning, and growing. We believe that an informed, diverse, and representative workforce will help everyone achieve more and do better.

We are an Equal Employment Opportunity employer and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.