81 customer service agent Jobs in ontario, ca
BestPack is Hiring a Customer Service Representative Near Ontario, CA
Job Description
Responsibilities:
- Managelargeamounts of incoming phone calls and emails.
- Generate and follow up on sales leads.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service teamsales targets and call-handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines and policies.
- Providing help and answers to the customers' technical issues through identification of the problem itself, researching potential solutions, and providing clarification and guidance to the customer.
- Support and guidance in the use and development of programs to train the customer on how to properly use the products and be more effective.
- Understanding of the customers' troubles and solution-oriented by recommendation of products, services or procedures
- Go the extra mile to engage customers.
- Order entry and processing, ensuring accuracy and completeness of information.
- Creating purchase orders (POs) and tracking inventory levels.
- Filing paperwork and maintaining accurate records of transactions, invoices, and other documents.
- Scheduling trucking to ensure timely delivery of products to customers.
- Providing customer support by answering phone calls and emails regarding order status, tracking, quotes on products, and any other questions customers may have.
- Quoting and providing pricing information to customers as needed.
- Sending and receiving invoices and following up on payments.
- Various other administrative tasks as necessary.
- Proven customer support experience or experience as a Client Service Representative
- Track record of achieving quotas
- Strong phone contact handling skills and active listening
- Familiarity with QuickBooks and best practices
- Customer orientation and ability to adapt/respond to different types of situations and individuals
- Good problem-solving skills and focus on quality
- Composure in challenging situations
- Excellent communication and presentation skills
- Ability to prioritize and manage time effectively.
- High school diploma
Job Summary
Full Time
$37k-46k (estimate)
06/02/2024
06/15/2024
bestpack.com
ONTARIO, CA
25 - 50
Private
DAVID L LIM
$5M - $10M
Durable Manufacturing
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
