25 Customer service representative Jobs in Minot, ND
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Accenture is Hiring a Customer service representative Near Minot, ND
Responsibilities :
Valid Driving License needed
Responsibilities :
Field Services Deskside
Relevant Experience 5 Years
Job Requirements / Key Responsibilities :
- Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ( IMACs )
- Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
- Company Hardware and software maintenance and support
- Workplace (Laptops, Desktops, and iOS) device optimization and configuration
- Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations.
Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
- Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
- Contractor shall perform the desktop services in a manner that minimizes interruptions to Company’s daily operations.
- Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
- Field Services Support shall not manage P1 tickets.
- Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
The supported devices are listed below :
- Desktops & laptops
- Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
- Printer queue and break / fix coordination
- iOS devices
- Android devices, where applicable for Mobile Device Management
The supported software is listed below :
- Enterprise software part of Company’s standard workplace image (desktop and laptop)
- Provides meeting support and assistance with the use of AV hardware.
- Set up and install A / V equipment such as projectors, TV’s, speakers, microphones, and cameras.
- Maintains functionality of A / V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A / V equipment.
Last updated : 2024-05-03
Job Summary
Full Time
Business Services
$51k-63k (estimate)
04/29/2024
05/12/2024
accenture.com
WASHINGTON, DC
>50,000
1989
LIZ ARKY
$1B - $3B
Business Services
Related Companies
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people,... shareholders, partners and communities. Visit us at www.accenture.com.
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The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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