10 Guest Services Director Jobs in Exton, PA
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ACCELerate Exton is Hiring a Guest Services Director Near Exton, PA
Why Genesis?
We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion!
- We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
- We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
- We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.
- We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.
- We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards.
Position Highlights
- Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
- Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
- Resolve patient/residents' concerns working with nursing center staff.
- Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
- Manage the patient/customer discharge follow-up process.
- Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
- Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
- Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Variable compensation plans
- Inclusive workplace with DEI committee
- Nursing Student Loan Debt Repayment and Tuition Assistance
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
Compensation: $25.00 - $28.00
Job Summary
Full Time
$156k-204k (estimate)
10/28/2023
04/01/2024
The job skills required for Guest Services Director include Customer Service, Teamwork, Mental Health, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Director positions, which can be used as a reference in future career path planning. As a Guest Services Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Director. You can explore the career advancement for a Guest Services Director below and select your interested title to get hiring information.
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