Description

Work From Home-Customer Service

***Equipment Provided***

***Paid Training***

At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention, and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

QUALIFICATIONS:

• Customer service experience is required
• Positive and professional demeanor
• Excellent written and verbal communication skills are a must
• Experience with diagnosing and troubleshooting
• Experience supporting consumer products and/or services.
• Must be dependable to work your scheduled shift 

HOME ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, preferably a separate room with a door
• Adequate space to set up the workstation
• Ability to hardwire internet, plug directly into your router
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but is not limited to:
  • Children playing
  • Dogs barking
  • Loud music
  • Non-work-related phone calls
  • Doorbells
  • Family members/roommates

TRAINING:

• Product training (Understanding of our clients' range of products, ingredients, applications, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

WHY US?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

EEO Statement:

ACC/PR is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Job Type: Full-time, Hourly Position $12.50

Qualifications