Onboarding Specialist

Department: Sales

Employment Type: Full Time

Location: Burbank

Compensation: $18.00 - $24.00 / hour

Description

Key Responsibilities

• Speaking with potential clients via phone
• Conduct high-volume of outbound calls (150 calls per day)
• Answer incoming calls, text messages, and emails from prospective clients
• Scheduling appointments with clients
• Able to craft professional text messages and emails
• Keep track of assigned clients to follow up with them
• Effectively communicate with clients
• Build strong rapport with potential clients

Skills, Knowledge and Expertise

• Minimum 1-3 years of comparable experience
• Bilingual (Spanish/English)
• Must be comfortable talking on the phone all-day
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Excellent PC skills
• Intermediate skills in Office 365
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s procedures
• Ability to communicate professionally with customers
• Ability to work under pressure
• Must have the ability to be empathetic yet persuasive
• Strong organizational skills

Benefits