• Manages the safety, quality, and performance of the Transportation Account

• Provides leadership, inspiration, and mentorship to their Team while promoting individual growth, responsibility, and continuous improvement.

• Fosters deep and meaningful relationships with our client representatives. 

• Interacts frequently with clients, employees, and stakeholders to discuss concerns and opportunities.

• Oversees delivery of training programs 

• Responds to and resolves escalated Client, employee, and stakeholder concerns.

• Implements, administers, and improves policies, systems, and processes.

• Monitors and maintains staffing levels by partnering with Talent Acquisition and Human Resources teams.

• Achieves financial targets through effective labor, expense, and revenue management.

• Accesses computer-based systems to input, review, extract, and interpret financial and operational data.

• Creates, updates, and maintains Excel spreadsheets to collect, interpret, and trend data to assist with management decision making.

• Identifies opportunities to continuously improve, reduce errors, and build standard processes.

• Investigates, reports, and resolves discrepancies.

Qualifications: Education and Experience,

• Strong analytical skills and proactive mentality

• Highly organized, efficient, and able to handle a variety of duties simultaneously.

• Ability to acknowledge and prioritize high-volume communications in a fast-paced work environment.

• Strong written and verbal communication skills and the ability to effectively communicate with frontline employees and senior management.

• Eager to learn new systems and teach others.

• Bachelor’s Degree
• Must be 18 years of age or older.
• Must submit and pass a drug screen.
• Aviation experience preferred.
• Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.