POSITION SUMMARY 

The Facility Manager has overall responsibility for all aspects of facility management services and/or operations. The FM is the primary point of contact for day-to-day operations. They will create an unwavering attitude and commitment to safety and reliability within the client environment as they build a team of Maintenance Technicians, Assistant Facility Managers, Handypersons and outside contractors capable of achieving the goal of 100% availability of mission critical infrastructure. The FM will drive continual improvements to the operation by creating an expectation of learning and development of their staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• This position is responsible for the overall operation of our facility management services to multiple critical facilities, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Facility Manager ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract.

• Oversee all aspects of the client’s critical physical infrastructure.

• Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers. 

• Management of the team that could include the Assistant Facility Manager, Workplace Experience positions, Coordinators, and technicians. 

• Oversee the development and accuracy of site-level operating procedures and other documentation. 

• Supervise and escalate as needed ABM’s response to after-hours emergencies at assigned facilities 

• Effectively and efficiently manage the operations budget and expenditures of assigned contracts. 

• Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems. 

• Resolve all electrical, mechanical, BAS, EPMS, BMS, and Fire Protection System issues in the client facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner. 

• Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing. 

• Manage oversight from preventive maintenance inspections and provide guidance on how to address issues. 

•  Develops, plans, and implements annual shutdown program for preventive maintenance activities. 

• Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.

• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials. 

• Ensure compliance of Customer SLA parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations 

• Set, review, and approve employee work/PTO schedules; audit and process employee time and payroll. 

• Ensures projects are completed to the satisfaction of the client, successfully managing budgets/financials, schedules, key performance indicators, and contractual requirements

• Ensure that ABM training expectations are met and audit the process monthly. 

• Identify, vet, and approve all sub-contractors who will perform work on-site. 

• Develop PM contract scopes-of-work, ensure contract terms are fulfilled. 

EXPERIENCE AND EDUCATION AND EQUIVALENT EXPERIENCE 

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 5-7 years’ experience in mission critical operations environments, desired 
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired 
• Experience utilizing a CMMS (Computerized Maintenance Management System) 
• Strong verbal and written communication skills to “C” level and below, including customers and vendors.
• 5 years of experience in a management position with 5 or more direct reports 
• Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals 
• Experience generating cost savings through multiple continuous improvement activities 
• 5 years Electrical or Mechanical experience, desired 

• Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors 

PHYSICAL DEMANDS AND WORK ENVIRONMENTAL FACTORS  

The position requires frequent prolonged sitting in an office environment. The employee will be frequently required to turn head and torso, bend and flex arms, wrists, and fingers, reach with hands and arms, lift or move objects weighing 10 lbs. or more. Position requires that employee have full use of eyes and ears and full power of speech.