Description

POSITION: Café Shift Manager

RESPONSIBILITIES:

Training, and supervising café staff.
Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
Taking inventory of café supplies and ordering new stock as needed.
Resolving customer complaints regarding food quality and customer service.
Suggesting new menu items based on customers' preferences and feedback.
Identifying strategies to retain and attract customers.
Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Preparing foods, such as sandwiches or baked goods, brewing coffee and tea, and serving items to customers.
Packaging food and beverages for sale.
Selling coffee and tea blends, highlighting the differences between items and educating customers about brewing methods.
Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Updating signage and displays to attract customers.
Taking inventory and replenishing items in display cases, at tables, or behind the counter.
Adhering to all food safety regulations and quality controls.

Qualifications

Qualifications:

High School Diploma or equivalent.
Proven management experience in the hospitality industry.
Sound knowledge of food health and safety regulations.
Excellent organizational and time management skills.
Exceptional listening and communication skills.
Exceptional customer service skills.
Ability to walk, bend, and stand for extended periods.
Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
A polite, engaging personality.
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced, inclusive environment.