Overview

Let's face it.

You wouldn't be on our career page reading this if you weren't in the job market looking for a change. Intrigued? 

So are we.

The Clerical Field Support Specialist’s role is to transfer the written notes on the work order(s) by Field Representatives, into the WinCopy, SolCom, and Excel sheets. The Field Support person will coordinate the work flow and status all work orders both to and from the Field Representatives. 

This role is an ONSITE POSITION in our Los Angeles, CA office. The pay for this position is $19.00 an hour. The schedule will be Monday-Friday.It may be necessary to work overtime depending on business needs.

Responsibilities

Essential Functions

• Enter status of all work orders to and from the field into various systems, and reports.
• Track work orders held in the field, and report possible missing work orders to supervisor.
• Redistribute work orders, records, X-Ray films, and any other item(s) to other departments as required.
• Communicate with personnel in the field when required.
• Correspond with all departments concerning status and movement of work orders in the field or in the field department via email and phone.
• Complete daily reports as required.
• Maintain confidentiality of records received in the office and Field Representative payroll.
• Maintain and organize work flow of all new incoming work orders and deliveries received.
• Log in / status Field Representative’s daily routes efficiently on daily basis.
• Route and status deliveries received on daily basis.
• Communicate and report all errors identified to the Field Supervisor.
• Weekly work flow and billing month end expectations may require extended hours.

Marginal Functions

• Status all completed deliveries and work orders from the field as necessary.
• Assist with clerical duties such as fax or mail.
• Confirm all completed work as uploaded into SolCom.

Clerical 

Administrative Assistant

Secretary

Operations Assistant

Dispatcher

Qualifications

Educational Requirements

• High School Graduate and / or GED equivalent. College education is desirable but not required.

Experience Requirements

• Prior data entry, medical, legal or insurance claims office work is helpful but not required

Skills and Abilities

• 10 key a plus
• Type 30-40 WPM
• Good understanding of the organization’s goals and objectives.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Excellent written and verbal communication skills.
• Attention to detail is critical.

Machines, Tools, Equipment and Work Aids

• Telephone system, computer, fax machine, copiers/scanners

WHO WE ARE:

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans