SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

As an Account Support Manager, you will team with Account Executives and Account Managers to professionally represent SmartSource to our clients, manage the sales process from request to fulfillment, and ensure successful delivery and return.

Responsibilities:

• Work with Account Executives and Account Managers on customer orders, customer accounts and other related issues.
• Create account, contact, quotes, and orders in the ERP system.
• Ensure data accuracy on orders entered into the ERP system.
• Ensure product availability for orders and work with branch operations and Asset Management resources as needed to made revisions based on inventory levels. 
• Coordinate with procurement and logistics teams as needed to fulfill orders that are out-of-market, require unique equipment, or when inventory levels are low.
• Ensure required fulfillment information is received and communicated to fulfilling branch operations team.
• Coordinate changes to jobs/orders by communicating with client contacts, vendors and fulfilling branch operations teams.
• Review completed jobs and confirm any changes for post-event billing.
• Provide customer service by staying on top of pending orders and customer requests.
• Suggest sales process improvement.
• Other duties and projects as assigned by manager.

Requirements:

• Minimum one-year proven work experience in a sales-related role, ideally sales support or sales coordinator, supporting a remote sales team.
• Excellent time management and organizational skills with the ability to multitask and prioritize.
• Strong oral and written communication abilities and interpersonal skills.
• Proficiency with Office 365, including Outlook, Excel, and Teams.
• Demonstrated experience with ERP and CRM systems.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.