Job Type Full-time Description

ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers.

This person should be able to handle a wide variety of calls and assigned tasks in a collaborative and thorough manner.

$17 to $18 an hour based on experience

This is not a remote or hybrid position - this position requires you to report to the office location only.

• Willing to work a minimum of 1 Saturday per month (rotate with your Team)
• The next step after applying is taking a brief PI Assessment. It'll only take 5-7 minutes, so find a quiet spot to complete it. Here's the link : ;

WHAT WE LOOK FOR

• Previous customer service experience required.
• Previous scheduling and / or call center experience preferred.
• An individual that is cooperative, accommodating and patient.
• Ability to be consistent with repetitive work.
• Supportive and always willing to help.
• Ability to organize tasks and workload consistently throughout the day.
• Excellent interpersonal and communication skills.
• Must be able to adhere to company policies and procedures.
• High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
• Excellent written communication skills, including spelling and punctuation.
• Bilingual is a plus.
• Collaborative team player.
• Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
• Ability to sit for long periods of time.
• Willing to work a minimum of 1 Saturday per month (rotate with your Team).
• During your training you will be required to train in the office for 3 - 6 months.

WHO WE ARE

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community.

We’re pleased to have a diverse group of employees and believe strongly in a work / life balance while building long-term, trusting relationships with our customers and employees.

At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.

To learn more about ABC and to view a full list of our services, visit www.abchomeandcommercial.com

Requirements

WHAT YOU’LL DO

• Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
• Provide timely and accurate information to incoming customer requests.
• Schedule service appointments.
• Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments;

follow up to ensure resolution.

• Maintain customer records by immediately updating account information.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees and supervisors.

WHAT WE OFFER

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Volunteer Engagement Program : 16 hrs. a year of Approved Volunteer Time Off (VTO)
• Additional compensation for promoting and referring our services (Lead Now Program).
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership

The next step after applying is taking a brief PI Assessment. It'll only take 5-7 minutes, so find a quiet spot to complete it. Here's the link :

Last updated : 2024-02-23