13 Help desk support Jobs in Golden, CO
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Abacus Service Corporation is Hiring a Help desk support Near Golden, CO
Summary
Requisition ID
62595
Requisition Name
Help Desk Support I
Folder
ITS - Service Desk
Customer
Jefferson County
Quantity Requested
Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgment.
Answer call center phones in a friendly, helpful and professional manner. Open a ticket for support and provide that support once trained.
Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied.
Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
Adept at asking questions to better support the user with process and procedures. Must be a team player.
Temporary position only. Must live local. Must be able to work from home on Fridays. Must be able to interview in person.
Must be able to take CJIS certification training / exam.
Estimated Duration
05 / 10 / 2024 - 10 / 31 / 2024
Schedule
Days
Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours / Day
Time Zone
Shifts
Start Time
End Time
Description
Active
Shift 1
7 : 30 AM
4 : 00 PM
Standard
Location
Position LocationHybrid
Address
3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000
Qualifications
Type
Category
Qualification
Description
Competency
Required
Skills
Networking
TCP / IP
Novice (1-3 Years)
Skills
Operating Systems
Windows 9x / 2000 / XP / NT / Vista / 7
Skills
Others
Service Desk Ticket System
Prefer Service Now experience. Others will be considered if listed.
Novice (1-3 Years)
Skills
Others
Adobe Acrobat
Novice (1-3 Years)
Skills
Others
Communication skills both verbal and written
Proficient (4-6 Years)
Skills
Others
Learning ability
Proficient (4-6 Years)
Skills
Others
Team work
Proficient (4-6 Years)
Skills
Security
Active Directory
Novice (1-3 Years)
Skills
Tools
MicrosoftOffice
Novice (1-3 Years)
Last updated : 2024-04-23
Job Summary
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
04/24/2024
04/27/2024
abacusservice.com
SACRAMENTO, CA
100 - 200
2004
Private
MICHELLE REUTER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Help desk support include Customer Service, Service Desk, Active Directory, Operating System, Networking, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.
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