Client Experience Associate

Client Experience Associate for our growing route service department. You will speak with thousands of residents from apartments and condominiums who use our laundry equipment.

Position duties:

• Provide direct customer support for residents of apartments and condominiums that use our laundry equipment.

• Ensure all interactions with residents are professional and courteous.

• Support resident needs in a timely and consistent manner and model exemplary customer service behaviors, with the customer as the primary focus.

• Handle customer calls until resolution or forward them to the appropriate party.

• Respond to incoming dispatch and service-related calls and emails from technicians.

• Monitor and assist technicians in completing calls promptly.

• Data entry/ update information into dispatch software. • Keep up with a list of jobs for the day and prioritize based on scope of work/emergencies. • Compiling a list of scheduled work for the next day. This includes work orders that were not completed.

• Map and route technicians to perform service of laundry equipment at apartments and condominiums as well as laundromats.

Qualifications:

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Fluent in English and Spanish

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Prior experience in dispatch or customer service associates is a plus.

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Ability to read maps and understand basic routing concepts.

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Strong communication and interpersonal skills that put people at ease.

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Proficiency in MS office suite, excel, word, and Outlook.

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Accuracy, organization, and attention to detail.

Salary range based on experience $39,500-$43,000