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Customer Account Manager
About Aaron’s At Aaron’s we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to influence people’s lives. We help people “OWN IT”, and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
The Work
· Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
· Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
· Second up to the General Manager
· Build authentic customer relationships to support customers in their ownership goals and drive sales
· Manage the collections process by counseling customers to gain timely lease/merchandise renewals
· Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
· Contact customers who have not renewed merchandise agreements
· Maintain customers contact over the phone and through home visits
· Update customers information and maintain accuracy
· Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals
· Clean and certify merchandise in the cleaning station for all merchandise personally returned
· Complete and maintain weekly vehicle maintenance sheet and route sheets daily
· Load, secure and protect product in company vehicle
· Safely operate company vehicle
· Assist the Sales Team as needed
· Any other reasonable duties requested by management
Requirements
· At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
· Must meet DOT requirements to obtain certification in required states
· Ability to work schedule of hours varying from 8 am to 9 pm
· Ability to lift to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
· Two years of college or two years of previous management experience preferred
· High School diploma or equivalent preferred
· Excellent interpersonal and communication skills
· High energy with the ability to effectively perform all functions of the store and multitasking effectively
· Proper telephone etiquette
· Uphold the Aaron’s Brand and protect company assets
· Maintain a professional appearance
· Proficient computer skills
Rewards Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:
· Paid time off including vacation, sick days and holidays
· Medical, Dental & Vision insurance
· 401(k) plan with company match
· Flexible spending accounts
· Life Insurance
· Disability Benefits
· Stock Purchase Plan
· Team Member Purchase Discounts
Job Type: Full-time
Pay: From $34,500.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
License/Certification:
Work Location: In person
Full Time
Consumer Services
$100k-136k (estimate)
04/18/2024
08/15/2024
aarons.com
JACKSONVILLE, FL
7,500 - 15,000
2017
Public
ED QUINONES
$3B - $5B
Consumer Services
SIC is a Georgia-based building materials firm that distributes interior surface products for residential and commercial builders.
The job skills required for Customer Account Manager include Customer Relationship, Communication Skills, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Manager positions, which can be used as a reference in future career path planning. As a Customer Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager. You can explore the career advancement for a Customer Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Manager job description and responsibilities
A good Account Manager must be customer focused to build trust with customers.
01/24/2022: Baton Rouge, LA
Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.
01/17/2022: Tuscaloosa, AL
Providing technical support to customers before and after-sales.
02/18/2022: La Crosse, WI
Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.
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The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.
02/14/2022: Rochester, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
02/02/2022: Rock Hill, SC
Schedules customer meetings and travels to customer locations as required.
02/11/2022: Lowell, MA
Think about the skills needed to handle an angry customer.
02/09/2022: Biloxi, MS
Establish a dynamic team, and restructure as appropriate.
02/10/2022: Albany, NY
Upsells should align with customer goals.
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Step 3: View the best colleges and universities for Customer Account Manager.