Company Overview:

Do you have a passion for helping others? Are you dedicated to delivering exceptional service? Are you interested in joining a team that takes pride in constructing a high-performing culture that empowers employees to work cohesively and reach their fullest potential? Then you may be the perfect fit for Associated Asset Management (AAM).

For over 27 years, AAM continues to be one of the foremost providers of professional community association services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 600 employees among twelve offices in seven states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.

The salary for this position will range from $17-18 per hour depending on experience

Position Summary:

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within designated communities by thorough knowledge of CC&Rs and Design Guidelines. Providing both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities:

• Provides direct support to Director of Community Association in order to meet community standards.
• Communicates to Director of Community Association issues that may arise from compliance issues within the community.
• Partners with homeowners to educate and ensure effective, long-term solutions to compliance issues.
• Inputs lease information of residential units into system in a timely manner.
• Research issues of non-compliance and prepares documentation for the Director of Community Association and, if necessary, Board review.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints brought against second parties by homeowners and make determinations based on findings.
• Oversees the preparation of compliance notices, fine notices and all related compliance issues as well as architectural submittals.
• Conducts routine property tours of all lots in the Trilogy at Vistancia community to ensure compliance with association governing documents.
• Conduct routine common area landscape tours in the TVAQ1 community and reports issues to Director of Community Association and Landscape Superintendent.
• Educates homeowners, staff and others as necessary on proper submittal process and compliance administration.
• Executes and oversees the Bi-Annual Age Verification Process.
• Prepares arch submittals for review by Committee and does all follow up tasks associated with decisions by Committee.
• Back up to Administrative Assistant to screen, direct and/or handle visitors coming into the office.
• Respond promptly to incoming calls and emails.
• Maintains strict adherence to community and company deadlines.
• Extend top-notch customer service and problem resolution, via phone, face-to-face, website or email to Board members, Committee members and residents within prescribed time frames.
• Other duties and special projects as assigned.

Desired Knowledge, Skills and Abilities:

• Experience working in an HOA/Property Management role.
• Excellent customer service skills.
• Strong computer software skills (Excel, Word, Outlook, VMS, etc.) and internet proficiency
• Ability to multitask, and prepare and process large amounts of compliance items while being detail oriented.
• Time Management: Ability to organize and manage multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to work collaboratively and cooperatively with On-Site Team as well as with other departments.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing vehicle to perform routine physical inspections of the Community.