DV Case Manager

Job purpose

The Family Advocate provides client-defined, culturally responsive advocacy, case management, and resources to survivors of domestic violence with a goal of heling clients to be self-sufficient and safe.

What we can offer you:

• Hybrid Remote Model with company laptop
• Realistic caseload
• 12 Paid Holidays, and a Floating Holiday!
• Paid Vacation and Sick time
• Comprehensive benefit plan with four Health Plan Options (we pay 95% of premiums!)
• 403(b) Retirement Plan with match
• Additional pay for bilingual staff
• Eligibility for the State Loan Forgiveness Program
• Free access to Headspace mindfulness application

Duties and responsibilities

• Provide support, both remote and in person at the office or shelterincluding crisis intervention, safety planning, system navigation, system’s advocacy, peer counseling, domestic violence education, and education around life skills.
• Accompany clients to appointments addressing client needs.
• Facilitate referral linkages to community resources and perform case management services.
• Coordinate care for clients with a multidisciplinary team and outside agencies.
• Document and maintains client records per appropriate standards and regulations.
• Attend program trainings and community meetings.
• Assist clients with the development of social and community support systems.
• Facilitate weekly house meetings and other residential activities.
• Develop effective working relationships with agencies and organizations to advocate for clients.
• Order and collects food for shelter clients.
• Conduct client intakes and needs assessment as needed.
• Provide emergency on-call response during off-hours as needed.
• Assist volunteer orientation supervision, as needed.
• Complete other duties and related projects as assigned.

Qualifications

Qualifications

Education & Experience:

• Bachelor’s degree in Social Work, Behavioral Sciences, other related fields; or equivalent combination of education and experience.
• One year or more of case management experience.
• Completion of, or ability to complete the California state mandated 40-hour Domestic Violence Assistance training.

Knowledge, Skills & Abilities:

• Ability to provide services that are trauma-informed, client-centered, and culturally responsive.
• Knowledge of how individuals from the AAPI community are affected by gender-based violence, specifically domestic violence, and intimate partner violence, differently from those in the mainstream.
• Knowledge regarding crisis management in a confidential emergency shelter setting.
• Commitment to program’s anti-violence mission and able to adhere to confidentiality requirements around client information.
• Sensitive and able to work with diverse communities in terms of race, ethnicity, class, gender identity, sexual orientation, age, disability, etc.
• Ability to work independently and handle multiple tasks.
• Ability to work in a flexible environment including some evenings, weekends, and holidays.
• Strong communication skills, both written and verbal.
• Strong computer skills, including Microsoft Office applications.
• Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
• Ability to communicate well with people of diverse cultural, professional, and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
• Ability to communicate in one of the threshold languages other than English (i.e., Mandarin, Cantonese, Farsi, Spanish, Vietnamese, and Tagalog) a plus.

Working conditions

This job requires you to be in the community, in client’s homes, and other community partner sites. Work is often conducted in an office environment. Basic safety precautions and use of protective clothing or gear is required. Driving is essential to the function of this job. The job requires travel up to 10% of the time.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly sit for extended periods of time; and regularly operate a computer and use manual dexterity for tasks such as keyboarding. The job requires regular sedentary physical effort of lifting and carrying objects weighing up to 10 lbs. The mental demands of the job include continuous comprehension, reasoning and decision making, organizing, reading and writing, and resilience.

AACI is an Equal Opportunity Employer.