Description

POSITION:Case Manager, Housing Retention Services

PROGRAM/LOCATION:Santa Clara County, Boccardo Reception Center

SUPERVISOR: Program Manager

JOB TYPE: Full Time, Non-Exempt

COMPENSATION: $29.77/Hourly

AGENCY SUMMARY:

Established in 1980, with 40 years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County. 

Services include:

• Homelessness prevention
• Emergency and cold-weather shelters
• Comprehensive Veterans’ services
• Rapid Re-Housing programs
• Bridge Housing Communities
• Emergency Interim Housing
• Affordable permanent housing
• Permanent Supportive Housing
• Street-based outreach

Benefits of joining the HomeFirst Team:

• Professional growth opportunities within the organization
• 100% medical coverage for employees with an opportunity to add dependents for a shared cost
• 401k match up to 5%
• 12 observed holidays
• PTO accrual begins with 120 hours annually and increases with tenure
• 4 hours of Community Engagement PTO provided annually
• Access to our Emergency Assistance Program (EAP) services
• Pet insurance options available

ROLE SUMMARY:

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery Emergency Interim Housing, Transition Period, and Bridge Housing.The EIH serves adults and is a referral based only program with no drop-in services provided to individuals not enrolled. The EIH Rue Ferrari site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.The Case Manager will work with the EIH team and program participants to support participants successful exits from EIH to stable permanent housing.

QUALITIES:

The Rue Ferrari Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them where they’re at and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.

HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

DUTIES/RESPONSIBILITIES:

Welcome agency guests into the facility including program participants, volunteers and staff

Maintain a case load providing case management and other direct service to all participants

Work with program participants to develop and implement an individual case management plan and provide support to achieve set goals

Provide community-based case management and referral services to program participants

Collaborate with community partners regarding support services for residents

Collaborate with EIH Resident Advocates, Clinicians, Community Engagement Coordinator, Program Manager and Associate Director to ensure comprehensive services are provided to participants

Partner with external service providers to support participants in reaching identified housing goal

Conduct client intake and program specific documentation

Conduct participant orientations with service providers and participants

Communicates any client challenges and success with services team

Utilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activity

Maintain thorough, accurate records of case management activities with every program participant, as required by grant contract and internal compliance standards

Provide support services that foster positive working relationships with participants and partners

Provide support services that employ Trauma Informed Care, a Critical Time Intervention (CTI) model

Conduct engagement through a Strength Based approach

Ability to provide crisis-de-escalation interventions in a face passed environment

Monitor participant’s activities to ensure that they are compliant with program requirements

Participate in Case Conferencing to support participants in reaching personal and housing goals

Transition resident to the next appropriate level of care

Knows and implements agency and program policies and procedures

Properly reports any suspected cases of abuse

Maintains professional relations, healthy boundaries and conduct

Meets regularly with program participants at a frequency determined by their needs

Provide support during EIH community activities and events

Documentation (20%)

Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation

Participates in ongoing analysis of and program alignment with industry best practices

Proactively and consistently improves the quality and effectiveness of program services

Complete and submit incident reports, behavioral contracts, and gross violations as needed

Conducts ongoing re-assessments of the resident’s needs and status, and documents assessment in HMIS

General (10%)

Attends all meetings/trainings relevant to this position

Assists with office-related tasks as needed

Assists with other duties as assigned

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

Qualifications

QUALIFICATIONS:

Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted by 2 years of case management experience)

Case management experience

Experience in developing relationships with community partners and outside agencies

Ability to manage multiple projects concurrently and be flexible with priorities

Demonstrated ability to develop and maintain priorities and meet established deadlines

Exceptional organizational skills

Strong sense of accountability

Ability to present oneself and the agency professionally to internal and external audiences

Ability to work as a member of a team

Ability to work with people of diverse socio-economic backgrounds

Understanding of and sensitivity to the needs of the unhoused

Preference for extensive office-onsite based work

Strong written and oral communication skills