HomelessnessPreventionCaseManager

(Temporary)

JOB ANNOUNCEMENT

SacredHeartCommunityService,locatedinSanJosé,CA,islookingfora

Homelessness Prevention Case Manager to support families at-risk of homelessness through financial assistance, temporary case management, and connections to resources and support in the community. This individual must be a self-starter, highly organized and detail oriented with strong communication skills, experience in case management, understanding of and sensitivity to the needs of low-income families, and ability to work flexibly and creatively and have a passion for our mission – to change lives and impact poverty. The ideal candidate must becommittedto SacredHeart’svisionofacommunityunitedto ensureeverychildandadultisfreefrompoverty. For over 60 years, SHCS has been one of the leading institutions fighting poverty in Santa Clara County through a strategythatcombinesaddressingtheconsequencesofpovertythroughimpactfulprogramswhilebuildingpower with people to push for systemic change.

POSITIONSUMMARY

The HomelessnessPrevention Case Manager workswith low-incomefamilies to preventorend homelessness by focusing on one-time and short-term financial assistance, strength-based case management, advocacy, landlord mediation,outreachandothersupportiveservicesthatresultinmaintainingstable,permanenthousing.TheCase Manager screens, assesses, and conducts intakes for prospective participants.TheCaseManagerprovidesenrolledfamilieswithflexiblefinancialassistance,temporarycasemanagement,and other support that takes a creative “whatever it takes” approach to ensure that families maintain permanent housing. This position is part of the Family Assistance Team and reports to the Family Assistance Manager.

RESPONSIBILITIESANDDUTIES

CaseManagement(75-85%)

•Conductsprescreensandintakestodetermineparticipanteligibilityandassessesappropriatelevelof assistance needed.

•Engagesfamiliesthroughassessmentofstrengthsandneedsanddevelopmentofgoalsandserviceplan to ensure families remain stably housed.

•Maintainsaflexiblecaseloadofupto30ormorehouseholds,includinghouseholdsreceivingone-time financialassistanceandhouseholdsparticipatingincasemanagement.Workswitheachcasemanaged family to develop and implement a strength-based case management planto overcome economicand housing challenges and maintain stable housing.

•Providesandassistshouseholdswithinformation,referrals,andconnectionstodevelopasupportsystem, including connecting with public benefits and other community resources to maintain stable housing.

•Actsasanadvocateinmaintainingstablehousing,includingassistingfamilieswitheducationontenant’s rights,landlordmediationandadvocacy,andconnectionstolegalservices,asneeded.

•Assistsfamilieswithfindingandsecuringnewhousing,whenneeded.

•Supportsfamilieswithbudgetcounselingandfinancialliteracyservices.

•Assistsfamilieswithimmediatecrisisintervention,advocacy,problem-solvingandotherappropriate interventions, as needed.

•Connects families to other opportunities and resources at SHCS, including essential services,self- sufficiencyprograms,andopportunitiestovolunteerandtoparticipateinorganizingcommittees.

•Communicates with households at regular intervals after they have received financial assistance or completedcasemanagementtoassesshousingstatusandprovideadditionalresourcesorsupportwhen needed.

•Develops,tracks,andanalyzesmonthlygoalsandobjectivesinaccordancewiththeoperatingplanand funder requirements.

•Documentsprogramactivity,includingprescreens,intakes,financialassistance,andcasemanagement into HMIS and Salesforce databases within one to three business days.

•Maintainscasefilesandprogressnotes,adheringtoprofessionalstandardsanddesignatedtimeframes.

•Implementsprogramevaluationtools(i.e.,pre/posttests,satisfactionsurveys,etc.),analyzesandreports on outcomes.

•Submitsmonthlynarrative,data,andotherreportsasrequired.

•Processesfinancialassistancepayments,asneeded.

ParticipationandLeadership(10-20%)

•Engagesanddevelopsprogramvolunteersbyprovidingeducation,training,feedback,andsupport.

•Supportstherecruitment,engagement,anddevelopmentofleadersthrough1:1meetings,training,and committee support.

•SupportsthedevelopmentandongoingworkoftheFamilyAssistanceAdvisoryCommittee.

•WorkscollaborativelywiththeFamilyAssistanceTeamtoensureappropriatecoverageofallteam responsibilities, including providing backup staff support for other program activities.

•Supportscontinuouslearning,evaluation,andimprovementwithintheFamilyAssistanceTeam.

•Supportstheplanningandparticipatesinagency-wideprograms,events,andoutreachefforts.

•Supportstheplanningandattendsstaffmeetings,retreats,andotherteamandagencyevents.

•Performsotherdutiesasassigned.

OutreachandEngagement(5%)

•ParticipatesineffortstopromotetheavailabilityofhomelessnesspreventionassistancethroughSHCSandits collaborative partners, including publicly representing the program and organization with community partners and at community fairs or other events.

•Developsandnurturescollaborativerelationshipswithcommunitypartners,includingschoolsandthecourt system, among others.

REQUIREDQUALIFICATIONSANDEXPERIENCE:

•Strongcommitmenttoourvisionofacommunityunitedtoensurethateverychildandadultisfreefrom poverty.

•Threeyearsofexperienceinhumanservicesorrelatedfield.

•BilingualandbiculturalinEnglish-Spanishwrittenandverbal.

•Experienceprovidingculturallycompetent,strength-basedcasemanagement,supportiveservices,and linkages to community resources.

•Experience and knowledge in the functions of intake, assessment, service planning, case coordination, caseconferencing,serviceplanimplementation,crisisintervention,monitoringandfollow-up,andcase closure.

•Strongcommunicationskills,includingtheabilitytodeliverdifficultmessageswithcompassionandto communicate respectfully with families in stressful situations.

•Sensitivitytoissuessurroundinghouseholdsexperiencinghomelessness,substanceuse,mentalillness,or disabilities.

•Abilitytothriveinaflexible,fast-pacedenvironment,whilemaintainingapositive,solution-oriented approach.

•Abilitytoworkcollaborativelyinateamenvironmentandtoworkindependentlywithlimitedsupervision when necessary.

•ComputerskillsincludingproficiencyinMSWord,Excel,PowerPoint,GoogleSuiteandabilitytoquickly learn and develop proficiency with tracking database systems.

•ValidCAdriver’slicense,reliablepersonalvehicle,andvehicleinsurance.

•Successfully completeabackgroundcheck.

PREFERREDQUALIFICATIONSANDEXPERIENCE:

•Bachelor’sdegreeinsocialwork,publichealth,orrelatedfieldorequivalentexperience.

•Twoyearsofexperienceworkinginoutreach,shelter,orsupportivehousingprogramsforhomelessorat- risk households.

•Experienceworkingwithlandlords,localrentalmarkets,and/orHousingFirstfocusednon-profits.

REPORTINGRELATIONSHIP:

TheHomelessnessPreventionCaseManagerreportstotheFamilyAssistanceManager.

Positionisnon-exempt,full-time, temporary,andreportstotheFamilyAssistanceManager. COMPENSATION

Thispositionisanon-exempt,hourlypositionwiththestartingrateof$25-$27perhour.Thesalaryis

commensurate with experience. Excellent benefits include fully paid medical insurance for employees and majoritypaidmedicalinsuranceforqualifieddependents,dentalinsurance,visioninsurance,12paidholidays,10 paid sick days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.

Sacred Heart Community Service is proud to be an Equal Opportunity Workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experimental backgrounds. We especially encourage members of historically underrepresented and marginalized communities,peopleofcolor,women,peoplelivingwithdisabilities,veterans,andLGBTQ peopletoapply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry,religion,age,sex,gender,sexualorientation,genderidentity/expression,pregnancy,medicalcondition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCSH will conform to the spirit, as well as the letter of all applicable laws and regulations.