Essential Services Coordinator Focus Area: Warehouse

South First Street Location: Onsite Position

JOB ANNOUNCEMENT & DESCRIPTION

Sacred Heart Community Service, located in San José, CA, is looking for an organized, community- orientedprofessionaltojoinSacredHeart’swarehouseteam.TheEssentialServicesCoordinatorisa member of the dynamic Essential Services team which consists of staff and volunteers that are responsible for operationalizing the direct delivery of food and clothing services to the community. This position on the interfaces with the public, develops relationships with volunteers,andengagesmembersintheworkofthewarehouseandlargerorganizationactivities.They are self-directed, flexible, strong communicators, efficient multi-taskers, and have a skilled ability to manage difficult situations with compassion and respect. Most importantly, they must have a passion for our mission – to build a community free from poverty. For nearly 60 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and providing opportunities for the wider community to get involved and take action.

SacredHeart’swarehouseteamrunsthedailyoperationsoftheclothescloset,pantry,anddonation station. The position serves as the face of the organization, interfacing with donors and partner organizations that provide critical resources to preserve people’s human rights and basic needs.

Understanding the stress and trauma experienced by low-income individuals and families, the position guidesoureffortstoensureeveryoneistreatedwithdignity,compassion,andrespect. TheCoordinator engages volunteers through recruitment, training, strength-based management, and leadership development with contagious energy, passion, and a can-do attitude.

RESPONSIBILITIES AND DUTIES

WarehouseOperations(70-75%)

●Overseetheday-to-dayoperationsoftheEssentialServicesWarehouse,includingsetting up and/or breaking down of the Clothes Closet, Donation Station, and Pantry for daily operations; coordinating and managing food and clothing deliveries/donations; executing SHCSES systematic food distribution processes; managing foodand clothing inventory; minimizing food waste.

●Operateswarehousespecificequipmentsuchastheelectricpalletjacksandwalk- behind forklifts.

●Implementsandupholdsdepartmentandagencypoliciesandoperationalprocedures pertaining to safety.

●WorkswiththeWarehouseManagertoensuretheimplementationandcompliance with all relevant partnership agreements. 

●Providesconflictresolutionsupport,whennecessary,toensurethatallmembersare treated with dignity, compassion, and respect always.

●WorksincollaborationwiththeWelcomeCenterteamtoensuresmoothcoordinationbetween all Essential Services programs.

●Seeksfeedbackandmemberparticipationinshapingtheprogram’sprocessand

goals.

MemberEngagement(15-20%)

●Conductsoutreachtonewandexistingmemberstorecruit,welcome,andorient them to the Essential Services programs. 

●Trains,engages,followsup,andrecognizesvolunteerparticipationandleadershipinprograms and campaigns, using meaningful experiences as opportunities for the facilitation of transformational relationships and deeper involvement.

●EnsuresmemberadherencetotheSHCScodeofconduct. 

●ActsasaliaisonbetweentheVolunteerOfficeandwarehouseteamtoensurestrength-based performance management and redirection as needed. 

●Plans and coordinates bilingual/multilingual outreach to volunteers; organizes volunteer meetingstobuildaneffectiveserviceandpromotesparticipationandleadershipof members and volunteers.

MemberDevelopment(10-15%)

●EngagesinadvocacyactivitiesandmobilizesparticipationofmembersinSHCSpolicycampaigns.

●Conductsmember1:1sformemberleadershipdevelopment.

●Cultivatestheinvolvementofstakeholderstoprovideinputtrainingandprogramneeds through program advisory committee(s) and supports adapting service delivery accordingly.

●Empowersvolunteersandprogramparticipantsprovidingclearvision,encouragement, modeling, and training, in alignment with SHCS's vision, mission, and values.

●Oversees daily operations and volunteer activities in the Essential Services Department, ensuringhigh-qualityvolunteer-ledserviceopportunitiesthatmeetprogramparticipants' needs.

●Promoteleadershipandself-sufficiencywithinasocialjusticeframework.

Leadership(5-10%)

●Supportstheplanningandimplementationoforganization-wideprograms,events,trainings, and outreach efforts, such as the holiday program, pack-a-back, and solidarity summit.

●Participatesinstaffmeetings,retreats,trainings,andotherteamandorganizationalevents.

●Performsotherdutiesasassigned,includingsupportforotherEssentialServicesprogramsas needed.

REQUIRED QUALIFICATIONS AND/OR EXPERIENCE EQUIVALENT: 

●Strongcommitmenttoourvisionofunitingourcommunitytoensureeverychildandadultis free from poverty.

●Minimumofanassociate degreeorequivalentexperienceinarelatedfield.

●Oneormoreyearsofdemonstratedsuccessworkingwithvolunteergroupsorinterns.

●Outstandingcustomerserviceskills.

●BilingualinEnglishandSpanish,Vietnamese,orMandarin

●Flexible,compassionate,andsupportiveattitude.

●Excellentverbal,written,andpresentationskills.

●Detail-oriented,abilitytomultitask,providequickresponses,andhighlyorganized.

●ComputerliteratewithproficiencyinMSWord,Excel,PowerPoint,andGoogleSuite. 

●Demonstratedsuccessworkinginteamsandtheabilitytoworkindependentlywithlimited supervision when necessary.●Abilitytorespondprofessionallytointenseinterpersonalsituationswithupsetcommunity members in moments of crisis.

●AvailabletoworkapproximatelyoneSaturdayeveryfourtosixweeks.