Overview

As Salesforce Administrator, you’ll play a vital role at AAA Northeast. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third party suppliers

Qualifications

Required:

• Strong Salesforce product knowledge and at least 5 years’ of Salesforce Administration hands-on experience with Field Service, Call Intake and Back Office products
• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Desirable:

• Bachelor’s/Postgraduate degree, or professional qualification
• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development
• Active in the Salesforce community

Think, Act & Be Safe. Encourage, build, and maintain mutual trust, respect, and cooperation with others. Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person. Strong attention to detail. Active listening Ability to train and instruct Service orientation Time management Subject matter expert on analytics and data warehousing concepts such as data marts, star schemas, facts, and dimensions. Strong SQL knowledge Strong knowledge with ETL writing and managing scripts Ability to translate business needs into technical solutions. Strong communication and interpersonal skills. Ability to proactively recognize needs. Strong prioritization skills. Ability to balance multiple and conflicting project needs. Ability to work independently and also on a team. Ability to operate a computer/mobile device with relevant software applications.