The AAA New Castle Fleet is seeking an experienced Part-Time Administrative Assistant to support the Roadside Assistance Team.

To the qualified candidate, we offer:

* A competitive base rate of $20.00-$24.00/hour; paid on a bi-weekly basis.

* Paid Time Off

* Paid Holidays.

* 401(k) plan with company match up to 7%

* Tuition reimbursement up to $5250/year and professional certifications.

* Complimentary AAA membership (inclusive of product & service discounts).

* Schedule: Monday - Thursday

The primary duties of the Club Fleet Administrative Assistant are to:

* Assists management by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management duties. Answering telephones for Director or department management staff with regard to member inquiries/complaints and/or associate inquires. Proficiency in using Microsoft Office software to prepare reports, presentations, and correspondence.

* Plans meetings as required on behalf of the department; would include but not be limited to scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup. Planning these meetings may be done autonomously or as part of a larger team.

* Assists as needed with the handling of member complaints addressed to the manager; including writing response letters to members, assigning follow-up to the appropriate person in the organization and tracking the complaint to resolution

Minimum Qualifications:

* High School Diploma or equivalent.

* Effective communication skills (oral, written, and listening)

* Ability to perform multiple tasks in a fast-paced environment

* Six months to two years administrative experience, preferable, in a high volume customer service related field.

* Ability to type correspondence, memos, and reports at a level of 55 wpm with demonstrated knowledge of PC-based software programs (i.e. MS Office Products - Word, Excel, Power Point). Project management experiences a plus.

* Ability to work overtime as necessitated by business/weather conditions.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Admin - Clerical