Customer Service Representative

Inbound Customer Service Representative inbound /outbound customers,

Responsibility

· Conduct inbound/outbound calls to prospective customers using a prepared script.

· Introduce and promote company products/services to generate interest and qualify leads.

· Build and maintain positive relationships with potential customers.

· Record and document all interactions and feedback for future follow-ups.

· Meet and exceed daily/weekly/monthly targets for call volume and lead generation.

· Manage calls in a timely manner.

· Collaborate with team to transfer qualified leads for further follow-up.

· Set up appointments with customers who are interested in service

· 1 years in a call center or customer service position

· Previous experience in inbound/ outbound calling or telemarketing preferred.

· Excellent communication and interpersonal skills.

· Ability to work in a fast-paced environment and meet targets.

· Strong problem-solving and negotiation skills.

· Goal-oriented and self-motivated.

What’s In It For Me?

· Vacation Pay, Sick Pay, and Holidays

· Medical, Dental, and Vision plans for you and your family

· 401k Retirement Plan with company match

· Referral Bonuses, Incentive Bonus program

· Working in a energetic, environment

Pay Range: 18.00 - 20.00 per hour DOE

Pay Range: $18 - $20 per hour

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 25 – 50 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Parental leave
• Referral program
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift
• Morning shift
• Rotating shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person

Application Question(s):

• Do you have experience in home service companies Electrical, heating air, plumbing YEs, NO

Experience:

• servicetitan CRM: 2 years (Required)

Ability to Relocate:

• Sacramento, CA 95815: Relocate before starting work (Required)

Work Location: In person