We’re just like you. We believe that solar energy production for our homes, businesses, and cities is a win-win proposition for job creation and a cleaner environment.

A&R Solar is a leading solar installer in the Pacific Northwest, bringing together passionate, talented people who want to do the right thing for our customers and the environment. With industry firsts like B-Corporation status, charitable solar programs, and our 10-year performance guarantee, we believe that investment in our staff and our communities is the new standard. Be a part of a fun team that is committed to the growth of all employees.

POSITION SUMMARY

We are seeking a highly organized and customer-focused individual to join our Solar Service Department as a Service Coordinator. In this role, you will be the first point of contact for customers seeking solar services, responsible for managing the initial intake process, addressing inquiries, and ensuring a smooth transition to our service teams. The role of the Service Coordinator is to provide direct support for the Monitoring and Service of Oregon and Washington customer’s Solar and Storage systems. This role will complete service calls and diagnose technical problems while making sure all deadlines are met with the highest level of customer service. The ideal candidate is positive, technical and customer service oriented. This position is located in the Oregon office and will report to the Service Manager (Located in WA).

RESPONSIBILITIES

• Customer Interaction:
  • Act as the primary point of contact for customers inquiring about solar services.
  • Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
  • Gather essential information from customers to understand their solar service needs.
• Appointment Scheduling:
  • Coordinate and schedule appointments for site assessments, inspections, and service consultations.
  • Ensure efficient scheduling that aligns with customer preferences and operational capacity.
• Documentation and Data Entry:
  • Accurately record and maintain customer information in our database.
  • Prepare and organize documentation related to customer inquiries, appointments, and service requests.
• Customer Education:
  • Provide basic information about solar services and answer general inquiries.
  • Guide customers through the initial steps of the solar service process and set clear expectations.
• Collaboration with Service Teams:
  • Liaise with internal service teams to communicate customer needs and schedule appointments.
  • Ensure a seamless handover of customer information to the appropriate service personnel.
• Issue Resolution:
  • Address and resolve basic customer concerns, escalating more complex issues to the appropriate team members.
  • Keep customers informed about the status of their service requests.
  • Coordinating equipment replacement & manufacturer RMA processes for warranty and service.

• Qualifications:
  • Previous experience in customer service or a related role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with solar energy or a willingness to learn about the industry.
  • Proficient in using customer relationship management (CRM) software.
  • Detail-oriented with a commitment to accuracy in data entry and documentation.

ABOUT A&R SOLAR

A&R Solar is a leading solar installer in the Pacific Northwest with a seasoned team of solar professionals. Since our founding in 2007, we have successfully installed over 3,500 solar arrays and 40 megawatts of clean energy including several landmark solar projects around the region.

We proudly operate as an employee-owned B-Corporation (B-Corp) and WA Social Purpose Corporation (SPC). We are proud to be an equal opportunity employer celebrating our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. When we think about our company, we recognize that our culture is the sum of our people – and each new team member adds to the richness of our company. We don’t expect you to fit a mold; we hope that you will add something new, even as we all pursue a common mission.

Our full-time staff includes 50 employee owners and over 110 full-time employees, all with future ownership opportunities. Our customer base includes homeowners, small businesses, elementary schools, multinational companies, electric utilities and, of course, many of our own employees. We've also been voted one of Puget Sound Business Journal’s Best Workplaces and Washington’s Fastest Growing Companies. Learn more about our company.

View our other open positions.