A&A is a leader in the commercial janitorial industry. With offices across the country, A&A services a diverse portfolio including commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

A&A is looking for a Two Site Supervisor for our Austin Texas location. The focus of the role is to provide day-to-day support to the operations team while they are out in the field.

This role will encompass the following responsibilities:

Shifts: Morning 8am to 5pm and also Mid-shift hour from 3:00 pm to 11pm

· Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.

· Support Operations team by taking preventive action to mitigate company damages

· Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.

· Conduct customer service surveys.

· Forward customer complaints to proper Directors and/or Operations Managers.

· Follow up on customer complaint’s/request, status with clients, Directors, Managers, or Supervisors.

· Update and maintain MSDS (Material Safety Data Sheets).

· Maintain and follow up on all Radios, Equipment and transportation repairs.

· When needed will assist Operations Manager with e-mails, follow-ups, and letters.

· Assist with other duties and projects as assigned.

Experience Preferred:

· Two to three years’ experience in customer service, medical facilities

· Computer literate: Microsoft word, excel, Windows

· Janitorial Experienced preferred

· Computer literate: Microsoft word, excel, Windows

Bilingual A

Physical Requirements:

· 75% Walking and 25% Sitting.

· Lifting up to 50 pounds

Required education:

· High school or equivalent

Required experience:

· Supervising: 2-3 years

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Language:

• Spanish (Preferred)

Ability to Relocate:

• Austin, TX 78732: Relocate before starting work (Required)

Work Location: In person