About 50 North

For more than five decades 50 North has helped older adults and their families in Hancock County navigate some of life’s biggest transitions:

• From work to retirement: today’s retirees are vital and active, seeking to move into a new phase of life where they learn and do new things, explore new places and connect with people on a new level.
• From good health to chronic conditions: as we age, even the healthiest among us can experience chronic health conditions that require us to follow through on doctor’s orders to strengthen mobility, eat healthier meals or just move more.
• From fully independent living to receiving some support: living at home as long as possible is a goal for many adults as they climb into their 80s and beyond, and often, all that’s needed is help with things like chores and meals.

50 North’s mission is to enrich lives and support independence of people 50 and older in Hancock County. We offer solutions in these key areas: ACTIVITIES, CHORES, NUTRITION, OUTREACH AND WELLNESS.

What you will be doing:The Member Services Specialist greets all incoming guests, members and visitors and help them with any appropriate information they need, monitor the check-in kiosk, answer phones and other clerical duties.

Required Hours: Friday Afternoon (1pm-5pm), 1 Saturday per month (7am-12pm), 1-2 evenings a week (3:30-8pm), additional availability as needed to assist in covering vacation and sick leave.

• Possess strong verbal and written communication skills.
• Possess strong organizational skills and ability to prioritize tasks according to importance.
• Ability to keep confidentiality related to sensitive matters.
• Basic knowledge base of Microsoft Office applications, specifically MS Word and Excel
• Maintain a positive attitude and the ability to relate well to older adults.
• Able to handle concurrent assignments and possess good time management skills.
• Must be able to become certified in CPR, AED and first aid and maintain such certifications.
• Possesses valid driver’s license to operate motor vehicle for 50 North purposes.
• Answer incoming telephone calls, determine the purpose of the calls, and re- direct calls to the appropriate department.
• Greet visitors/members professionally and determine the nature and purpose of the visit.
• Interact with people in a positive and courteous manner.
• Monitor visitor/guests access to facility and issue My Senior Center cards.
• Assist with keeping databases current and accurate.
• Receive and resolve concerns from the public and if necessary direct to appropriate department Director.
• Schedule appointments, maintaining and updating calendars.
• Take payments for programs, events, and trips.
• Assist with new member and guest tours.
• Perform basic clerical duties and assist with Administration tasks as needed, including updating member information in My Senior Center.

What you need:

• High School Diploma or equivalent required
• 1 plus years of experience in an office environment

Physical Requirements:

Physical job requirements include, but are not limited to the following:

• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to position self to maintain files in file cabinet and supplies on storage shelves.
• Ability to remain in a stationary position, standing or sitting, for prolonged periods.
• Ability to arrive at work on time.
• Frequently move boxes weighing up to 20 pounds across the office for various needs.

50 North is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, age and military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.