Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial. Job Summary: This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. Job Description: KEY RESPONSIBILITIES (other duties as assigned): ● Responsible for opening and closing the store and performing other duties in the absence of management. ● Assigned and are responsible for opening and closing the store with store keys and alarm code ● Responsible for daily sales reporting to the retail leadership ● Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests. ● Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience. ● Maintaining the showrooms design and visual standards using merchandising guidelines. ● Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach. ● Assist our leadership team to create programs and initiatives to make our customers’ experiences even better. ● Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback. ● Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution. SCOPE & IMPACT: This role supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales. MINIMUM REQUIREMENTS: ● 2 years retail sales experience with shift supervision experience preferred ● Strong interpersonal and customer service skills required ● No travel required ● Availability to work a flexible schedule including mornings, evenings, weekends, and holidays PREFERRED REQUIREMENTS: ● Passion for driving the customer service experience ● As a Key Holder you exhibit an aptitude for managerial responsibilities ● Knowledge of furniture industry a plus ● Ability to work well both independently and in a collaborative or team setting ● Proficiency in Mac operating systems and Microsoft office ● Strong leadership and communication skills both written and verbal SUPERVISORY RESPONSIBILITIES: No direct reports but is responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Part Time Designers. PHYSICAL DEMANDS/WORK ENVIRONMENT: ● Able to routinely move objects weighing over 50 pounds and to understand safety requirements COMPENSATION: $18.00 per hour commission OUR PURPOSE: We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us. We believe in the transformational power of comfort OUR VALUES: Courage – We aren’t afraid to try something new • We are results oriented and can-do hard things. • We do what is right. • We challenge the status quo. Curiosity – We are relentless in our mission to understand our business and consumers • We ask questions and explore every opportunity. • We embrace change. • We test and learn. Compassion – We honor our almost 100-year legacy that was built on family • We lead with empathy in support of each other, our consumers and our communities. • We foster an inclusive environment. • We believe in positive intent. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 25 Work Shift: First Shift (United States of America) Joybird Privacy Policy About Us Founded on the idea that people should never settle when it comes to home furnishings, Joybird is here to help customers bring their own personal style to their spaces with a mix of retro and modern designs and a plethora of customization options. With their digital, physical and virtual shopping experiences, Joybird is changing the way you buy furniture. Joybird prides itself on its ability to meet the demands and unique tastes of customers while providing a high-quality product that will be enjoyed for years to come. Always keeping sustainability top of mind, Joybird has created a business that not only gives back to nature but helps it thrive through the use of responsibly sourced materials and non-profit partnerships. We’ve built our business on being a customer-centric organization that leverages data to enhance the customer journey to empower our customers to embrace their personal style. Joybird is an equal opportunity employer and we value and promote diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We are looking for exceptional people who are committed to doing great work. Our Core Values: Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer. Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving. Results-driven — You aim high and go beyond tradition and standards to reach our goals. Constantly evolving — You're never satisfied and are unafraid to be a better version of yourself.