PRIMARY FUNCTION: Provide customers with a unique shopping experience by offering excellent customer service.
Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:
* Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards.
* Achieve established sales and contest goals.
* Maintain knowledge of current sales and promotions.
* Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders,
special orders, back orders, charge sends, courier deliveries, and furniture orders.
* Utilize effective selling techniques to build multiple sales and increase productivity.
* Demonstrate comprehensive product knowledge, including features and benefits.
* Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
* Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
* Uphold store maintenance and cleanliness standards.
* Straighten, clean and help maintain stockroom as needed.
* Process, ticket, and restock merchandise as needed.
* Perform other duties as assigned by management.
* Comply with all Company policies and procedures.

SKILLS/KNOWLEDGE:
* 1-2 years retail sales experience, (specialty retail preferred, but not required.)
* 1-2 years customer service experience.
* Proven ability to prioritize and handle multiple tasks simultaneously.

PHYSICAL REQUIREMENTS:
* Ability to be mobile on the sales floor for extended periods of time.
* Ability to operate POS system.
* Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety
techniques.
* Full time associates are expected to have open availability to meet the needs of the business. Casual associates
must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or
Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and
entire holiday season (November and December).
*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate
days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose
to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to
Thursday).

EDUCATION: High school diploma (or equivalent) preferred