Company Overview:

Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 countries around the world. PCHI is also the largest vertically integrated designer, manufacturer, distributor, and retailer of party goods in North America.

PCHI team members demonstrate a daily commitment to the company's Brand Purpose: to inspire joy by making it easy for customers to create unforgettable memories.

PCHI operates across multiple businesses within its Retail Division and Consumer Products Division. On the retail side, Party City (partycity.com) is the leading omnichannel retailer in the celebrations category, operating more than 800 company-owned and franchise stores, as well as Halloween City (halloweencity.com) seasonal pop-up stores. The Consumer Products Division includes design and manufacturing entities Amscan, an industry leader in celebration décor, tableware, costumes, and accessories, and Anagram, the global market leader in foil balloons.

PCHI is headquartered in Woodcliff Lake, N.J. with additional locations throughout the Americas and Asia.

COME JOIN THE PARTY

At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Team Members lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspireourcustomers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.

At PCHI, our promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party!

CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY, EASY, ACCURATE)

• You are responsible for executing best in class sales and service strategies.
• Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do.
• Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
• You will leverage technology to enhance the customer service experience for our internal and external customers.
• You will possess an “It can be done” attitude, when it comes to overcoming obstacles and bringing joy to our customers.
• Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.

WHAT DO YOU BRING TO THE PARTY?

• Do you possess prior retail management experience?
• Can you lead a team in a dynamic and fast-paced environment?
• Are you obsessed with ensuring that your customers are beyond satisfied?
• Are you adaptable and able to manage change daily through your team?
• Do you possess strong communication skills and the ability to build relationships with your staff and customers?

RESULTS MATTER!

• Team Members will master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
• You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
• You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.
• You will continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.
• Team Members are expected to work a schedule that aligns to customer and business needs.
• Team Members are responsible for supporting an environment that promotes engagement.

PHYSICAL REQUIREMENTS

• The replenishment process will require you to lift, push and pull up to 25lbs daily.
• Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
• Climbing ladders is required to re-stock and obtain merchandise for our customers.
• Ringing transactions on a register is required.
• Utilization of our helium system to fulfill customer orders is required.

PARTY PERKS AND REWARD

• Competitive salary
• Fun working environment
• Generous associate discount
• Lifestyle benefits

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Chicago, IL 60639: Relocate before starting work (Required)

Work Location: In person