Description

• Advocate service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed.
• Handle inquiries, solicit, negotiate, and confirm new and repeat group, meeting, and catering business through mining new & existing accounts, lead follow-up, telemarketing, referrals, prospecting, etc. 
• Monitor direct and indirect lead channels responding appropriately and timely to all group, meeting, and catering leads.
• Schedule site visits and giving assistance to any walk-in clients providing them an informative and positive experience.
• Hotel-customer liaison ensuring customer satisfaction throughout the entire sales & events process.
• Follow the established sales process standards and policies.
• Plan, up-sell, and coordinate function details with client to include function space requirements, meeting/event times, equipment, audio visual, menu, and billing, etc. 
• Prepare and execute sales contracts, banquet event orders, and group resumes to ensure quality product delivery and customer satisfaction. 
• Develop and implement creative sales strategy by analyzing historical, current, and future hotel/market/industry trends.
• Develop and continually enhance relationships with key clients.
• Maintain accurate, legible records and files consistent with established sales and catering systems.
• Participate in training, tradeshows, community, industry, and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals. 
• Perform special projects and other responsibilities as assigned.
• Attend weekly internal meetings and provide update on business.
• Work effectively with a sense of urgency and focus.

Requirements

Skills and Abilities:· Proven knowledge and experience in sales & event management associated with the hospitality industry; specifically in the wedding and social segments.· Firm understanding of sales processes and relational selling.

• Familiarity with food and beverage service, menu planning and meeting arrangements. 
• Ability to effectively communicate with guests, management, and co-workers.
• Ability to creatively resolve guests concerns or challenges using business acumen skills and discretion.
• A minimum of two years of sales experience, one year of catering sales/ event management experience; independent hotel experience is preferred.
• Excellent writing and speaking skills.
• Possesses computer skills & knowledge of, including, but not limited to Microsoft Word, Excel, ales & Catering, and Property Management System(s).
• Ability to actively listen and desire to continually learn. 
• Comfortable working both independently and as a team. 
• Demonstrates self-confidence, energy, and enthusiasm. 
• Ability to solve problems quickly, think creatively, and provide customer excellence. 
• Team player that works well with counterparts from various functions/departments. 
• Desire to serve people.

Additional Details:

Travel: Local travel required

Schedule: Mixture of Weekday and Weekends (based on events & booking demand) 

Position Reports To: Director of Catering & Sales