Essential Duties and Responsibilities:

The Customer Service Representative/ Dispatch is responsible for helping to make sure that the company’s standard level of customer service is properly upheld.

· Receive emergency and non-emergency calls and record significant information

· Address problems and requests by transmitting information or providing solutions

· Receive and dispatch orders for service

· Use Voxer, phone or computer to send technicians to appropriate locations

· Monitor the route and status of technicians to coordinate and prioritize their schedule

· Provide technicians with information about service request, traffic, obstacles and requirements

· Enter data in computer system and maintain logs and records of calls, activities and other information

· Ensure that customers are satisfied at all times

· Review and complete invoices in a timely manner

· Answering customer enquiries or passing them on to the appropriate department

Required Skills and Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent sales and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Strong supervisory and leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

Schedule:

The schedule for this position is Monday-Friday during the training period. After the training period, the position will be Sunday-Thursday,

Education and/or Work Experience Requirements:

Bachelor's Degree

At least two years management and customer service experience.

Physical Requirments:

Prolonged periods of sitting at a desk and working on a computer.

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)
• Management: 2 years (Required)

Work Location: In person