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Customer Success Representative
24 Hour Home Care El Segundo, CA
$39k-47k (estimate)
Full Time | Skilled Nursing Services & Residential Care 10 Months Ago
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24 Hour Home Care is Hiring a Customer Success Representative Near El Segundo, CA

Overview:
WHO WE ARE:
24 Hour Home Care is an innovative and trusted in-home care company that seeks to impact people’s lives by making a difference every day. When opening our first office in 2008, our vision was to provide our clients with high-quality and personalized caregiving services for both seniors and individuals with developmental & intellectual disabilities. Today, we have taken that vision and expanded across California and Arizona with a long-term goal of becoming the largest private in home-care provider west of Texas.
WHO YOU ARE:
You are passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together!
Sound interesting? Read on for more details!
Responsibilities:
THE ROLE:
In this role, you will be the frontline voice for 24 Hour Home Care and ensure the needs of clients are regularly met by reviewing customer service calls, focusing on an empathetic, people-first approach. In this position, you will:
  • Provide excellent high-volume customer service to all incoming family requests
  • Identify and assess customer needs and provide appropriate solutions and alternatives in a time-sensitive manner
  • Deliver an effortless experience to our caregivers by answering any questions or grievances, so they can continue to provide the best care to the clients
  • Drive effective cross-functional communication to highlight issues requiring further follow-up in a timely manner
  • Create an effortless and seamless experience by utilizing strong problem-solving skills
This is a fully remote position and minimal travel may be required.

The expected California Pay Range for this position is $20 - $26 per hour.
Qualifications:
WHAT YOU BRING TO THE TABLE:
  • Experience working in a call center and managing a high volume of calls is preferred
  • Positive can-do attitude with compassionate phone and email etiquette
  • Active listening with a strong eye for problem-solving
WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$39k-47k (estimate)

POST DATE

07/17/2022

EXPIRATION DATE

03/01/2023

WEBSITE

24hrcares.com

HEADQUARTERS

SCOTTSDALE, AZ

SIZE

200 - 500

FOUNDED

2008

CEO

JONATHAN BAUTISTA

REVENUE

$50M - $200M

INDUSTRY

Skilled Nursing Services & Residential Care

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About 24 Hour Home Care

24 Hour Home Care opened its doors in 2008, setting out on a mission to bring clients an unparalleled in-home care experience. We combine the culture and personal touch of a small business with the reach and resources of a nationwide home care company. Since 08, 24 Hour Home Care has expanded to 23 different locations across California, Arizona, and Dallas. 24 Hour Home Care is built on its WHY: to impact peoples lives by making a difference every day. We are a people-first organization, dedicated to providing a higher level of care for our clients, caregivers, and community partners.

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The job skills required for Customer Success Representative include Customer Service, Problem Solving, Microsoft Office, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Representative job description and responsibilities

They can advocate for their customers by connecting the clients wishes to the business larger strategy.

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Leverage as many data points as possible to create a comprehensive customer profile.

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Ensured positive customer experience by proactively managing and growing customer relationships.

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Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

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Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Representative jobs

Communicate clearly with customers.

01/16/2022: Lincoln, NE

Listen to customer feedback and be proactive.

03/22/2022: Saint Louis, MO

The customer success manager should understand these emotions and feelings and respond accordingly.

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A customer success manager should know how to manage time and must be organized.

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A CSM must have this skill to understand and feel what customers feel.

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Step 3: View the best colleges and universities for Customer Success Representative.

Butler University
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